Customer Support Executive

2 months ago


Jamnagar, India Infinity Learn Full time

Job Title: Customer Support Executive

Location: Hyderabad Telangana

Department: Customer Support

Reports to: Customer Support Exectutive

About Us: At Infinity Learn, we are dedicated to transforming education through technology. Our mission is to empower students and educators with innovative tools and resources that make learning engaging and effective. Join our dynamic team and contribute to our vision of revolutionizing education.

Job Overview: We are seeking a motivated and detail-oriented Customer Support Executive to join our team. The ideal candidate will be passionate about helping students and educators, possess excellent communication skills, and have a knack for problem-solving. As a Customer Support Executive, you will be the first point of contact for our customers, providing exceptional support and ensuring a positive customer experience.

Key Responsibilities:

  1. Customer Assistance:
  • Respond promptly and professionally to customer inquiries via phone, email, and chat.
  • Provide accurate information about our products and services.
  • Assist customers with technical issues, troubleshooting, and product usage.
  1. Issue Resolution:
  • Identify and escalate complex issues to the appropriate department.
  • Follow up with customers to ensure their issues are resolved satisfactorily.
  • Maintain detailed records of customer interactions and solutions provided.
  1. Product Knowledge:
  • Stay updated on the latest features and updates of our products.
  • Educate customers on how to use our products effectively.
  • Provide feedback to the product development team based on customer interactions.
  1. Customer Feedback:
  • Gather and analyze customer feedback to identify common issues and areas for improvement.
  • Work closely with the Customer Support Manager to implement strategies for improving customer satisfaction.
  1. Team Collaboration:
  • Collaborate with other team members to provide seamless support.
  • Participate in training sessions and team meetings to enhance skills and knowledge.

Qualifications:

  • Education: Bachelor’s degree in any field. A degree in education, technology, or a related field is a plus.
  • Experience: 1-2 years of experience in customer support, preferably in the ed-tech industry.
  • Skills:
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities.
  • Ability to handle multiple tasks simultaneously and prioritize effectively.
  • Proficiency in using customer support software and CRM systems.
  • Patience, empathy, and a positive attitude.

Why Join Us:

  • Opportunity to make a meaningful impact in the education sector.
  • Collaborative and inclusive work environment.
  • Professional development and growth opportunities.



  • Jamnagar, India Swish Club Full time

    Company DescriptionSwish Club, India's first "Employee Savings Platform", offers exclusive benefits and unparalleled deals for employees. With privileged access granted by employers, we aim to elevate lifestyles by providing unique savings and perks in a world of savings and perks.This is a full-time on-site role for a Customer Support Executive at Swish...


  • Jamnagar, India ExcelR Full time

    Support services are provided via inbound and/or outbound calls.Responsibilities :- Communicate with our visitors/ customers via inbound calls to help find the details they are enquiring about and resolve the issues being faced.- Thoroughly and efficiently gather customer information,- Access the company's internal system and enter the customer information...


  • Jamnagar, India Goal Consultancy Full time

    A Technical Support Engineer is responsible for providing technical support to clients in person and remotely. Giving such assistance means that it’s all about solving problems from the moment they call the customer service line until the caller’s issues are resolved. Pay: ₹30,000.00 - ₹40,000.00 per month **Benefits**: - Provident...


  • Jamnagar, India Unboxfame Official Full time

    Welcome to Unboxfame- your key to a robust branding strategy. We connect great companies with the most creative minds. With a belief to disrupt the traditional agency model and deep dive into the world of creative branding, our aim is to touch hearts and not just minds. Our focus on creativity, innovation and quality helps go beyond customer expectations....

  • Help Desk Engineer

    2 weeks ago


    jamnagar, India Hawaii Tech Support Full time

    Company Description Hawaii Tech Support, founded in 2004, is an IT Partner focused on empowering clients for a strong and resilient economy in Hawaii. The company values trustworthiness, helpfulness, and compassion in its collaborations to support clients. Certified as a Microsoft Small Business Specialist, Hawaii Tech Support provides end-to-end IT...

  • Support Worker

    3 months ago


    Jamnagar, India Goal Consultancy Full time

    Technical support, also known as tech support, is **a call centre type customer service provided by companies to advise and assist registered users with issues concerning their technical products**.Technical support, also known as tech support, is **a call centre type customer service provided by companies to advise and assist registered users with issues...


  • Jamnagar, India Atul Motors JAM LLP Full time

    Call to Maruti suzuki car users and take booking for car service, Target based job, need good communication skills over telephone, Computer literacy required. **Job Types**: Full-time, Fresher **Salary**: ₹8,500.00 - ₹15,000.00 per month **Benefits**: - Cell phone reimbursement - Internet reimbursement Schedule: - Day shift Supplemental pay...

  • Telesales Executive

    4 weeks ago


    Jamnagar, India Torrins India Full time

    Company DescriptionTorrins India is a leading provider of music education programs in schools throughout India. We offer turnkey programs that include online video lessons, trained classroom instructors, music instruments, and complete set-up services. With over 200 schools in 28+ cities, our program is designed in collaboration with renowned musician Ehsaan...

  • Sales Executive

    4 weeks ago


    Jamnagar, India Super Impex Full time

    Super Impex is a dynamic and innovative leader in Brass Industry, dedicated to delivering exceptional products to our customers. We pride ourselves on our commitment to excellence, customer satisfaction, and fostering a collaborative and supportive work environment. As we continue to grow, we are looking for a talented and motivated Sales Executive to join...

  • Sales Executive

    3 weeks ago


    Jamnagar, India Talentgigs Full time

    Role: Sales Executive Experience: 2 yearsLocation: Delhi, Ahmedabad, Bangalorework Mode: (WFO)JD:Responsibilities: • Identify and recruit new channel partners, dealers, or distribution handling experience, B2B corporate salesperson related to hospitals, Medical equipment, Medical devices, software, Digitization, Scanning, and Record management company...

  • Account Executive

    4 weeks ago


    Jamnagar, India Fivestar Brass India Limited Full time

    Job title: Account Executive **Salary**: As per market standard Location: Jamnagar Experience: Minimum 3 year Key responsibilities & duties: Record financial transactions in accounting software or spreadsheets. Verify and post invoices, receipts, and expenses. Assist in maintaining the general ledger. Process vendor invoices and ensure timely...


  • Jamnagar, India Ambee Full time

    About Ambee:Ambee is a leading environmental intelligence company dedicated to providing hyper-local, real-time data on critical factors such as air quality, pollen, weather, and fire. Over the years, we’ve earned global recognition by delivering accurate and actionable insights to renowned brands like Kimberly Clark, Bosch, Sanofi, GSK, Bayer, and WPP. At...


  • Jamnagar, India Precision Fast Tech India Full time

    Position: Accounts cum Admin ExecutiveCompany: Precision Fast Tech IndiaLocation: Jamnagar, Gujarat IndiaEmployment Type: Full-timeGender: Male / FemaleAbout the Company: Precision Fast Tech India is a leading manufacturer and exporter of precision fasteners, specializing in the production of screws, nuts, bolts, and washers, among others. With over three...


  • Jamnagar, India Precision Fast Tech India Full time

    Position: Accounts cum Admin ExecutiveCompany: Precision Fast Tech IndiaLocation: Jamnagar, Gujarat IndiaEmployment Type: Full-timeGender: Male / FemaleAbout the Company: Precision Fast Tech India is a leading manufacturer and exporter of precision fasteners, specializing in the production of screws, nuts, bolts, and washers, among others. With over three...

  • Inside Sales Executive

    3 months ago


    Jamnagar, India Nirvan Resources Full time

    Contact potential customers to showcase company products or services - Develop relationships with existing customers and keep in touch with them - Negotiate prices and terms with customers - Work with other team members to ensure customer satisfaction - Building and maintaining CRM database - **Customer-focused Strategy**: Sales executives must be able to...


  • Jamnagar, India Whatfix Full time

    Who are we? Whatfix is a leading global B2B SaaS organization and the largest pure-play enterprise digital adoption platform solution provider.Utilizing GenAI technology, Whatfix enhances all stages of software deployment with application simulation, product analytics, and digital adoption, driving business outcomes such as increased revenue win rates, cost...


  • jamnagar, India orangepeople Full time

    Are you passionate about maintaining the backbone of technological infrastructure? Do you thrive in a dynamic environment where every day presents new challenges and opportunities to optimize systems? If so, we have an exciting opportunity for you to join our team as a Systems Administrator. Join us and be part of a collaborative team where your skills and...

  • Sales Executive

    4 days ago


    Jamnagar, India Lubi Electronics Full time

    Company Overview:LUBI Group is a premier player in the industrial sector with over 40 years of experience. Our commitment to excellence drives us to continuously evolve and expand our revenue base through high-quality products and services. At LUBI, we value collaboration, growth, and continuous improvement.Position Overview:We are seeking a motivated and...

  • Executive Assistant

    1 month ago


    Jamnagar, India upGrad Full time

    Hiring for Executive Assistant.Job SummaryThe Executive Assistant to the President provides high-level administrative and strategic support, acting as a crucial point of contact between the President, executives, and employees. This role is responsible for managing a wide range of administrative tasks, ensuring the President's office operates efficiently and...


  • Jamnagar, India Talent500 Full time

    IT Application Development Senior AnalystPosition Overview:You will be working on a team that will cover both functional and technical issues requiring strong analytical, communicative and documentation skills. The focus of the work is to ensure that this tool is always functional and optimized. Responsibilities:Supports Internal Customers via the telephone,...