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Agency Debt Manager

3 months ago


Ludhiana, India Navi Full time

Navi is one of the fastest growing financial services companies in India providing Personal & Home Loans, Insurance and Mutual Funds with a digital first approach. At Navi, our mission is to build financial services that are simple, accessible and affordable.

Founders: Sachin Bansal & Ankit Agarwal

Know what makes you a “Navi_ite”

1.Perseverance, Passion and Commitment

  • Passionate about Navi’s mission and vision
  • Demonstrates dedication, perseverance and high ownership
  • Goes above and beyond by taking on additional responsibilities

2. Obsession with high quality results

  • Consistently creates value for the customers and stakeholders through high-quality outcomes
  • Ensuring excellence in all aspects of work
  • Efficiently manages time, prioritizes tasks, and achieves higher standards Resilience and

3. Adaptability

  • Adapts quickly to new roles, responsibilities, and changing circumstances, showing resilience and agility



What would you do at Navi?

  • Setup and manage the network of agency partners to drive collections for the region
  • Ensure proper planning for effective recovery through strong execution; guide and motivate the agencies and their field team to reach monthly targets
  • Data analysis to assess performance and identify key gaps while driving the results
  • Monitoring and supervision of activities of the allotted agency and end agents; conducting regular audits.
  • Guide the agencies and agents regarding their performance vs targets
  • Maintain fair collection practices in adherence with the code of conduct & legal guidelines and ensure that the team follows the same
  • Synthesize learning from ground operations and generate insights/ideas for driving better efficiency

Profile & Competency Pointers:

  • Business / Sales / Operations leader with 3+ years of relevant experience
  • Experience with tech-first startups or top FMCGs preferred
  • Entrepreneurial mindset along with an ability to hustle and solve problems on-ground
  • Experience of working with vendors
  • Strong analytical skills, Knowledge of the local language
  • Good Communication skills
  • Salary up to: 7:00 LPA