Quality Auditor

14 hours ago


Gurgaon Division, India Snapdeal Full time

Responsibilities Conduct audits & ensure SOP adherence Deep-dive into data using Excel (pivots, lookups, formulas, slicing & trend analysis) Design & deliver impactful training sessions (TNA, TNI, SOPs, engaging content) Analyze data, identify gaps & drive action plans Collaborate with stakeholders to optimize processes Maintain QA & training documentation Lead and support project-driven initiatives to improve quality and training effectiveness Demonstrate strong ownership in end-to-end execution of audits, training, and process improvements What We’re Looking For 1-3 years of QA experience (preferably in call center / e-commerce) Strong MS Excel expertise Skilled in training delivery & module creation Analytical, detail-oriented & independent worker Graduate with excellent communication skills Knowledge of CSAT, NPS, FCR is a plus Open to travel for training/audits Certification post-training Project-driven mindset with ability to take complete ownership of tasks and deliverables


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