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Customer Service Representative- Contingent Worker gurgaon Haryana India Hilti Careers
4 months ago
Position:
Customer Service Representative
Type:
External/Third party payroll
Support sales team in creating quotations, order entry, and support general inquiry
Understand the basic customer service deliverables like service Level, ASA, AHT, schedule adherence
Understand appropriate situation handling of specialized customer needs based on geography & requirement
Responsible for sustaining and continuing knowledge of existing and new products and applications
Handle transactions involving customers' terms and conditions in accordance with Hilti's legal guidelines and any applicable regulatory standards
Utilize situation selling skills to convert prospects into buying customers to support Hilti's growth strategy
Responsible for receiving and processing inbound calls, faxes, emails, chat function, repair, and technical inquiries from both customers and field sales personnel
Provide quality service with 70-80 customer contacts/day
Who is Hilti?
Hilti is where innovation is improving productivity, safety, and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future.
Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes.
Where people are exploring possibilities, leveraging their potential, owning their personal development, and growing lasting careers.What does the role involve?
As a Customer Service Representative, you will act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.
Known for our focus on providing fulfilling careers and a culture of Performance with Care, we are Ranked 16th amongst Indias Best Workplaces and 17th Among Asias Best Workplaces by Great Place to Work Institute.
Watch these videos to know more:
Celebrating 25 years of Hilti India in style
What do we offer?
Your responsibilities will be great and, with them, well give you the freedom and autonomy to do whatever it takes to deliver outstanding results.
Well offer you opportunities to move around the business to work abroad, experience different job functions, and tackle different markets.
Its a great way to find the right match for your ambitions and achieve the exciting career youre after.We have a very thorough people review process which enables your career progression as soon as youre ready for the next challenge.
What you need is:
Any Graduate / Postgraduate with 0-3 years of experience of Backend Operations profile in Customer Service.
Ability to multi-task, prioritize and manage time effectively.
Strong communication and active listening
Native resident of Gurgaon/Delhi.
Familiarity with SAP systems would be an added advantage.
Why should you apply?
We have an excellent mix of people, which we believe makes for a more vibrant, more innovative, more productive team.
So, if youve never worked in construction, thats fine with us. Success at Hilti is down to teamwork, ability and competitive drive, no matter what your background.