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Sales Support Coordinator E

4 months ago

Indore, Madhya Pradesh, India FIS Global Full time

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Master of Business Administration

Travel Percentage :

0%

Are you ready to unleash your full potential? We're looking for people who are passionate about payments to chart Worldpay's path to being the largest and most-loved payments company in the world.


About the team

Indore Enterprise team is aligned with Worldpay Enterprise Line of Business & manages Partner Portfolio of Tier 3 enterprise Instore, WPG partners & supports the UK Partner managers. The Sales support team member role is to provide support to UK partner managers for Tier 1 and 2 manage accounts.

Sales Support members also manages a portfolio of PSPs who have direct to acquiring accreditation with WP through our NAP platform, supporting them with new certification & transaction related queries through salesforce case management.

What you will be doing:

  • You will be responsible for supporting day to day queries of the partner along with Partner managers.
  • Prepare regular reports and updates as requested by the Partners managers.
  • Joining partner calls along with Partner managers & providing regular updates to partners as per the requirement.
  • Send Important communications related to scheme mandates, product upgrade etc. to partners and supporting partners in absence of partner managers.
  • Keeping the Partner records updated on salesforce system.
  • Collaborate with internal teams to ensure timely resolutions to queries/issues raised by the partners.
  • Utilizing the available tools and resource to accomplish the daily tasks with accuracy.
  • Managing inbound calls and providing the necessary support to partner/merchants over the call.
  • Handling the tasks assigned to the team and supporting the team to accomplish the tasks within SLA.
  • Manage Salesforce cases for PSP's and provide timely response to them & raising Service Now tickets after analysing the issue raised by PSP.

What you bring:

  • Fluent in English is a mandatory requirement for this role, as the ability to communicate effectively in English is essential for fulfilling the responsibility of the position.
  • Excellent writing and oral communication skills.
  • Good knowledge and experience of office tools like MS Outlook, MS Word, MS Excel, PowerPoint etc.
  • Communicates ideas both verbally and in written form in a clear, concise, and professional manner.
  • Excellent analytical and problem-solving skills and is detailed oriented.
  • Ability to understand and apply learned concepts.
  • Demonstrated ability to plan and complete work within tight time limitations.
  • Account management is good to have skill as the role involves dealing with partners and customers daily.

What we offer you

  • A competitive salary and benefits.
  • A variety of career development tools, resources and opportunities.
  • The chance to work on some of the most challenging, relevant issues in the payment industry.
  • Time to support charities and give back in your community.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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