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Senior Technical Support Engineer

4 months ago

Pune, Maharashtra, India timesjobs Full time
Senior Technical Support Engineer


As a Senior Technical Support Engineer, you will be responsible for providing Level 1 and 2 support, addressing complex technical issues, and collaborating with cross-functional teams to ensure the platform's optimal performance.

Experience 3 yrs

Job Type Full time

Location Pune

Date Posted Jan 31, 2024

ProMobi Technologies Pvt. Ltd.

About the position:

In this role, you will be responsible for providing Level 1 and 2 support, addressing complex technical issues, and collaborating with cross-functional teams to ensure the platforms optimal performance.

will serve as the front-line support, playing a critical role in addressing and resolving technical queries from our user base.

Your responsibilities will include managing ticket lifecycles and maintaining robust customer relationships.

This is a full-time on-site role based out of our office in Viman Nagar, Pune, India.

What youll do:
Provide chat, email and on demand phone support for our flagship product offering Scalefusion
Investigate issues reported by customers and work collaboratively with internal stakeholders and see through to resolution
Work proactively to update customers by reporting progress regarding outstanding queries
Endeavor to respond to all customer requests in a timely manner while improving customer experience
Provide superior customer service in regards to our MDM solutions. Diagnose and solve application queries and answer customer questions
Use various devices to reproduce customer environments in order to troubleshoot issues further

What youll bring:
Hands of experience of mobile computing platforms (Android, iOS, Windows, MAC and Linux)
Minimum 3-5 years of relevant experience, exceptions for qualified candidates
Strong problem solving abilities, strong team player (i.e. flexible, hard-working, fast-learner, self-motivated, results oriented)
Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectives
Outstanding verbal and written communication skills

Skills are we looking for:

Minimum of 3 years of supporting Mobile Device Management systems for industry standard operating systems (Google Android and Apple iOS is a must).

Hands on experience on Android Enterprise and depth knowledge about Legacy to android enterprise migrations
Managing the device configuration, compliance and security policies in mobility solutions
Strong knowledge and Hands on experience on Auto-pilot components
Hands on experience on collaboration solution like AD, Exchange and Office365
Some experience using Powershell/Bash is a must

About ProMobi Technologies:
ProMobi Technologies is one of the fastest-growing bootstrapped SaaS companies. Our mission is to empower organizations across different verticals to solve real business problems with world-class SaaS products.

We are driven by young, passionate, and highly experienced professionals who have a knack for building cutting-edge solutions and delighting our customers.

Our product portfolio includes Scalefusion, a Unified Endpoint Management (UEM) solution, NuovoPay, a Device Financing Risk Management (DFRM) platform, and NuovoTeam, a Push-to-talk & team communication platform.


Our Products:

Scalefusion (formerly known as Mobilock Pro) Scalefusion - our flagship product is a leading mobile device & endpoint management software helping businesses to secure and manage a fleet of mobile devices and diverse endpoints including smartphones, tablets, laptops, rugged devices, POS, and digital signages.

NuovoPay NuovoPay enables Telecom Carriers, Resellers & Finance companies to protect their leased devices against EMI payment defaults.

NuovoPays mobile locking technology remotely locks the devices that are leased to the consumers in the event of failure in EMI payments or if the devices are reported stolen.

This ensures reduced collection costs and timely EMI payments.

NuovoTeam NuovoTeam is an all-in-one employee productivity and push to talk(PTT) app that facilitates employee productivity tracking, communication and collaboration across your workforce with its distinctive features