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Principal Integration Consultant

4 months ago

Mumbai, Maharashtra, India Cornerstone OnDemand Full time
In this role you...
  • Assess customer requirements, propose technical solutions and guidance in collaboration with Sales, Account Management and Services teams.
  • Lead and conduct, or provide oversight, of the execution of the technical projects in collaboration with the different teams involved, ensuring a high standard of execution of the technical related projects and provide subject matter expert support.
  • Manage and own a mix of different projects and programmes, at the same time and execute based on priorities. As a principal, lead and deliver complex, multi-phased integration programs within complex customer environments, at times managing / leading programmer of cross-team work.
  • Advise on the most logical and strategic approaches to ensure successful delivery.
  • Create thorough & detailed requirements documents and technical specifications for integration solutions, to provide to the customer (for approval) and engineering (for the development).
  • Understand your customers technical architecture and become an expert in their existing integrations to make meaningful recommendations and help solve technical challenges.
  • Participate in meetings with customer leadership, reviewing integration statuses and driving thought leadership.
  • Provide integration subject matter expertise to the customer for specific questions or overall guidance and consulting.
  • Serve as the Support teams point of contact for integration issues to speed the resolution time.
  • Own/oversee all escalations for your customers.
  • Act as a bridge to Product Management for technical enhancement request discussions & prioritization.
  • Work in a very international environment and closely with at times offshore engineering teams, providing requirements in the development of integration solutions.
  • Manage and expand relationships "high and wide" in customer organizations to expand the relationship footprint.
  • Collaborate with other functions to ensure excellent delivery of service, quality deliverables and the highest level of customer satisfaction possible.
  • Participate in Partner oversight on specific projects to ensure alignment to best practices, as well as guide partners to ensure the best interest of the customer is being considered.
  • Maintain product and technical certifications.
  • Write detailed knowledge management articles to support new functionality and capability.
  • Work with the management team to identify and deliver coaching and mentoring across the team, or across the partner network.
  • Become a trusted advisor - seek to develop internal teams and other areas of the business through sharing of knowledge.

Drive the improvement of tools, processes and ways of working.

You've got what it takes if youhave...
  • 10+ years technical consulting / project management experience working with enterprise customers in the HCM space.
  • 4+ years working in a senior consulting capacity with Cornerstone integrations and data migrations as a consultant or project lead.
  • Strong technical background, with experience identifying solutions that integrate Enterprise applications, SaaS or other complex services.
  • Proven experience defining, designing, delivering and configuring software interfaces between multiple systems (EDI)
  • Proven experience in Business User Data (T&A / HCM / LMS). Ability to critically evaluate and analyse Data
  • Experience in delivering strategic guidance in line with product release map, and driving customer system improvements.
  • Experience in successfully managing customer escalations, and working collaboratively, supporting Partner (Supplier) Integrations with Cornerstone. Maturity of thinking when engaged in highly political or stressful situations.
  • Experience in managing/leading programmes of cross-team work.
  • Experience in process design, research and competitive analysis, package implementation, knowledge of multiple technologies and interactive design.
  • Exceptionally strong leadership, interpersonal and communication skills to effectively manage customer project stakeholders and multidisciplinary teams.
  • Expertise in one or more industries, organisational structures, business process design techniques and development methodologies.
  • Key skills and experiences would include, but not limited to, working with API/webservices, XML, SQL Server, data migrations and integrations.
  • Thorough understanding of the project life cycle process to effectively manage through the complexities of the business solution.
  • Must be comfortable working in a fast paced and highly agile environment, working with multiple customers on multiple projects concurrently.
  • Empathy - being able to understand the customer through active listening and effective questioning.
  • Able to coach and mentor others in terms of both technical and non-technical skills;
    Can identify gaps in business operations, tools, and processes and help formulate solutions.
  • Macro/micro thinking - able to take a step back and understand the full picture, and where prioritized action is needed