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Support Engineer

4 months ago

Pune, Maharashtra, India Leidos Full time

Description

UNLEASH YOUR POTENTIAL

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.

Are you ready for your next career challenge?

We are seeking a highly motivated and skilled IT L1 Support Engineer to join our team. The ideal candidate will provide efficient and effective technical support to end-users, ensuring the smooth operation of IT systems and services.

This role requires strong communication skills, technical expertise, and the ability to troubleshoot and resolve IT issues promptly.

If this sounds like the kind of environment where you can thrive, keep reading

Successful candidates can look forward to a fast paced, diverse work environment and flexible work hours/work arrangements as well as manager who will encourage career development and growth.

In this role, you will be responsible for:

  • End-user Support:
    • Provide first-level technical support to end-users for software and network-related issues.
    • Assist users in resolving IT problems through phone, chat, and email.
  • Troubleshooting:
    • Diagnose and troubleshoot software issues (i.e. access, account locked, ad-hoc reports, etc.)
    • Solves simple, routine technical problems following established procedures and policies.
    • Escalate complex issues to the appropriate IT teams for resolution.
  • Ticket Management:
    • Log and track incidents using the ticketing system, ensuring accurate and timely documentation and customer updates.
    • Monitor and manage the resolution of incidents and requests within agreed service levels.
  • User Training:
    • Conduct user training sessions on IT tools and applications to enhance end-user knowledge and efficiency.
  • Documentation:
    • Create and update documentation for IT processes, procedures, and troubleshooting guides.
    • Develop products, solutions, and processes using basic principles, theories, and concepts within own technical specialty.
  • Collaboration:
    • Collaborate with other IT teams to resolve complex technical issues.
    • Provide feedback on recurring issues and contribute to continuous improvement efforts.
    • Works under supervision on less complex projects/ assignments

You will need to have:

  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Proven 1-2 years of experience in providing IT support and troubleshooting in a professional environment.
  • Strong knowledge of Web applications, Excel, Microsoft Office Suite, SQL queries, and common desktop applications.
  • Ability to articulate messages, ideas and information effectively whether speaking in public, to groups, or written via electronic media and/or presentations.
  • Excellent ability to learn and articulate software-related and technical concepts.
  • Strong active listening skills and excellent written and oral communication skills
Original Posting Date:

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.