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Executive Vice President – Transformation

3 months ago

Gurgaon, Haryana, India Cielo Talent Full time
Company Description

Are you ready to accelerate your career? Join Cielo as an Executive Vice President – Transformation & Operational Effectiveness A career at Cielo will give you the opportunity to work with the industry's smartest people and to take ownership of your success

Cielo is a brand that reflects our big idea – that talent is rising – and with it our opportunity to rise above. We create careers for ambitious people by moving beyond traditional assumptions of what it means to work in talent acquisition.

Cielo is the world's leading strategic Recruitment Process Outsourcing (RPO) partner. The industry has verified Cielo's reputation for executing innovative solutions that provide business impact through numerous awards and recognitions, including its annual leadership position on the HRO Today RPO Baker's Dozen listing, Peak Matrix Leader placement by Everest Group and Industry Leader designation by NelsonHall.

Cielo is an equal opportunity employer and will not discriminate against any applicant for employment because of race, color, religion, sex, national origin, disability, age, genetic information, or any other status protected by state or local law for an individual who falls within the jurisdiction of such law. Applicants who require an accommodation throughout the application and interview process should request this in advance by contacting Cielo Talent Acquisition at or at

Job Description

The Executive Vice President - Transformation & Operational Effectiveness is the architect of the delivery model for our largest clients globally. This person is responsible for the roadmap of capability and efficiency and will play a critical role in driving organizational change, optimizing processes, and designing innovative operating models to ensure the long-term success and growth of the company. This position offers a unique opportunity to design and lead transformative initiatives that directly impact operational effectiveness and overall performance for our clients, helping to strengthen profitability and client satisfaction.

The incumbent will work in partnership with senior leaders in client services, finance and customer technology / innovation to ensure our operating models are optimized, market leading and effective as well as to aide in measuring operational performance and providing interventions as needed.

Duties and Responsibilities:

  • Create 3-to-5-year roadmap for delivery organization, including capabilities, geographies, automations and efficiencies as a system that delivers client results.
  • Prioritize innovation for ongoing delivery and create business cases and ROI to be reviewed and agreed to by senior leadership.
  • Provide insight and analysis regarding the performance of client delivery teams and regularly review processes to ensure adherence and effectiveness
  • Manage annual and quarterly workforce planning processes to ensure our People & Culture teams can deliver the type of talent needed in line with client services expectations
  • Provide support and counsel to Client Services leaders in load balancing resources to ensure we meet client SLAs in a profitable manner
  • Inspire and embrace innovation across leaders in the organization
  • Work closely with Client Tech & Innovation leadership to regularly evolve our operating models to match the needs of the market, scale to the level of growth of the organization and ensure maximum efficiency in our use of tools and resources.
  • Develop and implement new operating models to align with strategic objectives.
  • Benchmark capabilities to competition, ensuring we are top quartile for performance
  • Evaluate current operating models and identify areas for optimization and transformation.
  • Monitor and evaluate performance metrics to ensure the effectiveness of operating model changes.
  • Systems thinker, able to digest multiple interacting concepts with interdependencies and simplify a path forward.
  • Provide strategic direction and oversight for change management initiatives.
  • Drive change adoption throughout the organization by inspiring and influencing teams across all verticals.
  • Develop change management strategies to facilitate smooth transitions and minimize disruption.
  • Translate abstract concepts into tangible messages.
  • Work cross-culturally and with all levels in the organization.
  • Lead process engineering initiatives to streamline operations and enhance efficiency.
  • Identify opportunities for process improvement and implement innovative solutions.
  • Collaborate with cross-functional teams to optimize workflows and achieve organizational goals.

Supervisory Responsibilities:

The Executive Vice President – Transformation & Operational Effectiveness will lead the client operations team, the workforce planning team, and the shared services team.

Qualifications

Position Requirements

Education:

  • Bachelor's degree required.
  • Master's degree desired.

Experience:

  • Extensive experience in process engineering, change leadership, and operating model design.
  • Proven track record of driving organizational transformation and delivering sustainable results.
  • Global experience delivering and innovating in a professional services environment.
  • Proven track record of ability to lead and deliver results in globally matrixed organizations.
  • Strong strategic planning and decision-making skills.
  • Excellent communication and stakeholder management abilities.
  • Strong persuasive and listening skills that create compelling change plans.

Exposure:

  • Formal process engineering / optimization training such as Lean / Six Sigma.
  • Change management / leadership frameworks.
  • Strong business acumen / business case creation and defense.