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Product Support Engineer

4 months ago

Anywhere in IndiaMultiple Locations, IN Avanti staffing Full time

Hiring Criteria :

- Strong Technical Product Support profile

- Mandatory ( Experience ) : Minimum of 2 years in a Technical Product Support role.

- Mandatory ( Soft Skill ) : Excellent Communication Skills

Must Have : Good understanding of web applications like HTML, CSS, JavaScript/JQuery (Note : Prior realtime experience in these technologies is not mandatory but must have done few personal/academic projects using frontend technologies)

Are you open to shifts :


Shift Timings :


Morning : 5 am - 1 pm, Afternoon: 1 pm - 9 pm, Evening: 5 pm - 1 am, Night: 9 pm - 5 am.

Role & Responsibilities :

- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.

- Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans.

- Log software defects using a bug tracking system and work closely with software developers to analyze the defects and track them to resolution.

- Provide technical support to customers via email, chat and phone calls.

- Create internal or external knowledge base articles/whitepapers.

- Work with the product management team to continuously evolve the product based on customer feedback, reported issues, and new trending technologies.

Ideal Candidate :

- Good understanding of web applications, HTML, JavaScript, CSS and JQuery.

- Prior experience in supporting enterprise customers.

- Demonstrated excellence in working with high tech, cross-functional, and multidisciplinary teams.

- Outstanding communication, understanding, and writing skills.

- Ability to analyze logs to understand the issues, and have a thorough flair for learning new technologies.

- Well organized with utmost care to detail, along with good comprehending skills to address issues.

- Proactive and results-oriented, with strong prioritization skills and ability to work with multiple customers.

- Bachelor's degree, Computer Science related.

- Good understanding of web applications, HTML, JavaScript, and CSS.

- Minimum of 2 years in a customer support role.

- Strong problem-solving skills.

- Strong written and verbal skills.

(ref:hirist.tech)