IT Lead — Campus Infrastructure

2 weeks ago

Mumbai Maharashtra India, Maharashtra Emeritus Full time

IT Lead — Campus Infrastructure (Daskalos)

Reports to: Head of IT Infrastructure

• Location: India (multi-city travel - Mumbai, Bangalore, Delhi)


Role Summary

Hands-on owner for end-to-end campus IT buildouts and steady-state operations. You’ll be the on-site technical lead across networking, Wi-Fi, AV/classroom tech, security systems, identity/endpoints, and run-ops—driving quality, timelines, and day-one readiness.


Responsibilities

Build & Commissioning

  • Run site surveys; review HLD/LLD; coordinate MEP/fit-out; produce BoM/BoQ deltas.
  • Oversee racks/IDF/MDF, structured cabling (TIA/EIA), labeling, copper/fiber certification, UPS/power, and env sensors.
  • Lead cutover planning, test plans/UAT, soak tests, and acceptance signoffs.


Network, Wi-Fi & Security

  • Deploy/operate L2/L3 switching, SD-WAN CPE, firewalls, VPNs, NAC/802.1X, VLANs/QoS.
  • Wi-Fi design validation (heatmaps, AP placement, RF tuning, capacity planning, captive portal).
  • Implement segmentation and baseline hardening; integrate with SIEM/NMS.


Classroom AV & Campus Systems

  • Install/maintain classroom AV, lecture capture, room schedulers, digital signage.
  • Coordinate access control/CCTV/VMS and emergency paging integration with IT network.


Identity, Endpoints & Services

  • Build images; manage MDM/UEM (Intune or equivalent), printers, and shared devices.
  • Support SSO (SAML/OIDC) and directory (AD/Entra ID) integrations with LMS/SIS/library systems.
  • Own backup/restore runbooks for campus services; participate in DR tests.


Operations, Quality & Vendors

  • Run daily ops: monitoring (NMS/logs/SIEM), patching, capacity, asset/CMDB updates.
  • Drive SLA reporting, problem/RCA, and continuous improvement.
  • Direct SI/OEM/ISP/AV partners on-site; verify deliveries vs. BoQ; manage punchlists and RMAs.
  • Produce clear documentation: as-builts, configs, diagrams, runbooks, and change records.


Key Objectives (First 6–12 Months)

  • Commission day-one IT for assigned campus(es) on schedule and within budget.
  • Achieve ≥99.9% uptime for core services; P1 MTTR ≤ 60 min.
  • Validate 100% teaching-space Wi-Fi (≥ –67 dBm, target throughput/latency per design).
  • Stand up ITIL-aligned operations (incident/change/problem), monitoring, and documentation.
  • Close build punchlists and audit findings within 30 days.


Required Experience & Qualifications

  • 6–10+ years hands-on IT infrastructure; at least one greenfield campus or large office (1,000+ users) setup in India.
  • Deep technical breadth across:
  • Networking: routing/switching, SD-WAN, firewalls, VPN, NAC/802.1X, QoS, segmentation.
  • Wi-Fi: survey & design tools (e.g., Ekahau), RF tuning, capacity modeling, validation.
  • AV/Security: classroom AV (Crestron/Extron or similar), CCTV/VMS, access control basics.
  • Identity/Endpoints: AD/Entra ID, SSO (SAML/OIDC), Intune/UEM, imaging, GPO.
  • Ops/Observability: ITSM (ServiceNow/Jira), NMS (PRTG/SolarWinds/Aruba Central/DNA), SIEM basics.
  • Strong ownership, initiative, and quality orientation; excellent documentation and communication.
  • Certs (preferred): CCNP (or CCNA + strong experience), CWNA/CWDP, ITIL Foundation; NSE4/PCNSA, MD-102, or VCP are pluses.
  • Bachelor’s in Engineering/CS or equivalent experience.

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