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Service Administrator

4 months ago

TrivandrumThiruvananthapuram, Thiruvananthapuram, India RM EDUCATION SOLUTIONS INDIA PVT. LTD. Full time

Role : Service Administrator - SaaS Digital

Location : Trivandrum, India

Categories : Business Management

Job Description :

Overview :

We're looking for a highly motivated and experienced professional to join our growing team. As a Customer Onboarding & Support Specialist, you'll play a pivotal role in ensuring a smooth onboarding journey for new customers, while also supporting ongoing service delivery and building long-term customer satisfaction.

Experience :

Qualifications & Experience :

- 5-7 years of experience in customer relationship management (CRM).

- Proven experience in customer onboarding and setup processes for Global customers.

- Excellent analytical and problem-solving skills

- Experience with Service Level Agreements (SLAs).

- Strong communication, interpersonal, and collaboration skills

- Ability to work independently and manage multiple priorities effectively.

- Experience with process improvement methodologies a plus.

- Working knowledge of reporting tools and financial analysis preferred

Required Skills & Strengths :

Customer Focus :


- A passion for customer success with a proven ability to build strong relationships and deliver exceptional service.

Onboarding Expertise :


- Demonstrated experience in customer onboarding and setup processes, ensuring all milestones are met and issues resolved promptly.

Cross-functional Collaboration :


- Excellent communication and interpersonal skills to collaborate effectively with internal teams to identify and address customer needs.

Problem-Solving & Analysis :


- Strong analytical and problem-solving skills to investigate and escalate unresolved issues, ensuring customer satisfaction.

Process Improvement :


- A keen eye for detail and a commitment to process improvement, with the ability to identify opportunities for optimization.

Reporting & Data Analysis :


- Experience with reporting tools and financial analysis to compile and analyze data for operational and customer satisfaction reports.

Project Management :


- Ability to manage multiple priorities effectively, ensuring all onboarding activities are tracked and completed within agreed timelines and to a high standard.

Compliance & Governance :


- Understanding of compliance requirements and a commitment to maintaining accurate and up-to-date process documentation.

Adaptability & Learning :


- A willingness to learn new technologies, process and adapt to changing service delivery models.

(ref:hirist.tech)