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ServiceNow Developer/Service Desk Automation Engineer

4 months ago

Anywhere in IndiaMultiple Locations, IN USIL Technologies Full time

Title : Servicenow Developer/ Servicedesk automation engineer

Location : Remote

Years of Exp : : We are looking for candidates who can join immediately.


Job Description :


Responsibilities :

- Design end-to-end automation solutions utilizing tools such as Power Automate, ServiceNow Flow Designer, and scripting languages.

- Architect integrations between various systems and platforms to facilitate seamless data exchange and workflow automation.

- Develop custom scripts and code snippets to enhance the functionality of automation tools and platforms.

- Write scripts using languages such as PowerShell, Python, JavaScript, or others as required for specific automation tasks.

- Collaborate with cross-functional teams to comprehend business requirements and devise efficient automation workflows.

- Analyze existing business processes and pinpoint opportunities for automation and optimization.

- Work closely with stakeholders to gather requirements, prioritize tasks, and deliver automation solutions promptly.

- Offer technical support and troubleshooting assistance for automation solutions.

- Document automation workflows, scripts, and processes for knowledge sharing and future reference.

- Stay updated on industry trends, best practices, and emerging technologies related to service desk Responsibilities :


- Automate employee onboarding and offboarding processes, including account provisioning and deprovisioning, and access rights management.


- Implement automated workflows for HR service requests and integrate with HR systems and databases to synchronize employee data.

- Automatically correlate and prioritize events from monitoring tools to identify critical incidents and implement automated event remediation actions.

- Automate the discovery and inventory of IT assets, as well as asset procurement, deployment, and retirement processes.

- Automate compliance assessments and audits using predefined controls and risk Qualifications :

- Certifications in relevant automation tools and technologies (e.g., Microsoft Certified: Power Platform Fundamentals, ServiceNow Certified Implementation Specialist).

- Experience with cloud computing platforms such as Azure.

- Experience with Active Directory management, Group Policy.

- Experience with Exchange and Office 365 Administration.

- Experience with PowerShell scripting.

- Good to have JavaScript, ServiceNow flow designer.

- Knowledge and experience working with SQL tables, Web Service / API, XML, and JSON

(ref:hirist.tech)