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Salesforce Business Analyst

4 months ago

Anywhere in IndiaMultiple LocationsHyderabadBangalorePuneMumbaiNagpurDelhi NCR, IN SPN Globe Full time

Role : Salesforce Business Analyst


SPN Globe is a specialized IT recruitment and staffing firm. We are the sourcing partner of various software companies on Permanent and Contract to Hire Demands. Also working with few top notch (CMMI-5 level) clients, PAN India clients and major city clients such as Hyderabad, Bengaluru, Pune, Mumbai, Nagpur and NCR.

Shift Timing : Must be willing to provide overlap with the PST time zone for at least 4-5 hours.

Location : Remote

Experience : 9+ yrs.

Notice Period : Immediate to 30 Days

Responsibilities :

1) Work closely with business stakeholders to understand quoting requirements and translate them into technical designs.

2) Support CPQ Operations (i.e. debook/rebook, quote updates, troubleshooting CPQ issues and service requests)

3) Configure CPQ settings, including products, pricing rules, and discounts, to ensure accurate and efficient quoting.

4) Automate workflows and processes within CPQ to improve efficiency and reduce manual errors.

5) Troubleshoot and resolve CPQ-related issues.

6) Knowledge of ETM is highly desirable.

- Collaborate with Sales Leadership and account teams to understand Trantor's requirement for Salesforce ETM, their needs, and challenges.

- Analyze and map business processes for territory management, sales planning, and performance tracking at Trantor.

- Design and architect solutions for Enterprise Territory Management (ETM) projects at Trantor, aligning with factors like territory models, assignment rules and data security.

- Configure and customize ETM functionality to meet Trantor's unique requirements, including territory alignment, quota management, and sales analytics.

- Develop and maintain reports and dashboards to track sales performance.

- Work closely with Trantor's IT teams to integrate ETM solutions with existing CRM platforms (e.g., Salesforce) and other enterprise systems.

- Facilitate UAT of ETM solutions to ensure functionality, reliability, and usability for Trantor's sales teams.

- Document solutions and provide ongoing support to Trantor post-implementation.

- Provide support to users of Salesforce ETM features.

Qualifications :

1) In-depth knowledge of Salesforce CPQ functionalities and configuration.

2) Very Good understanding of Salesforce Sales Cloud and its features

3) Excellent analytical and problem-solving skills.

4) Strong communication and collaboration skills.

(ref:hirist.tech)