Solution Engineer

2 months ago


Gujarat, India DigiRecruitx Full time

About the Role :

We are seeking a highly motivated and customer-centric Solutions Engineer to join our growing team.

In this critical role, you will play a pivotal role in understanding customer needs, identifying and recommending the right software solutions, and ensuring successful :

Pre-Sales & Solution Design :

- Collaborate with sales teams to qualify leads and understand customer requirements.

- Analyze customer needs and identify the most suitable software solutions from our product portfolio.

- Design and configure customized solutions that align with specific client needs and objectives.

- Prepare compelling technical presentations and product demonstrations to showcase solution capabilities.

Technical Sales & Support :

- Work closely with sales representatives to develop and deliver winning sales proposals.

- Assist with technical aspects of the sales cycle, addressing customer queries and concerns.

- Partner with internal teams (development, support) to ensure a smooth and successful solution implementation for each customer.

Post-Sales Support :

- Provide ongoing technical support to customers throughout the onboarding process.

- Conduct training sessions to help customers get the most out of the implemented solutions.

- Track customer satisfaction and identify opportunities for further improvement.

Technical Skills :

- Proven experience working with and understanding cloud-based software solutions (SaaS, PaaS).

- Familiarity with various software development methodologies (Agile, Waterfall).

- Strong working knowledge of IT infrastructure and network concepts (TCP/IP, DNS).

- Excellent understanding of system integration principles and practices (APIs, integrations).

- Proficiency in troubleshooting and problem-solving skills.

- Experience with configuration management tools (e.g, Ansible, Chef) is a plus.

- Experience with scripting languages (e.g, Python, PowerShell) is a plus.

Required Skills :

- Bachelor's degree in Computer Science, Information Technology, or a related field (Master's degree a plus).

- Minimum of 3-5 years of experience in a technical sales or solutions engineering role.

- Strong analytical and problem-solving skills with a data-driven approach.

- Excellent communication, presentation, and interpersonal skills.

- Ability to build strong relationships with both internal and external stakeholders.

- Passion for technology and a strong desire to learn new solutions and products

(ref:hirist.tech)
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