Solution Engineer
2 months ago
About the Role :
We are seeking a highly motivated and customer-centric Solutions Engineer to join our growing team.
In this critical role, you will play a pivotal role in understanding customer needs, identifying and recommending the right software solutions, and ensuring successful :
Pre-Sales & Solution Design :
- Collaborate with sales teams to qualify leads and understand customer requirements.
- Analyze customer needs and identify the most suitable software solutions from our product portfolio.
- Design and configure customized solutions that align with specific client needs and objectives.
- Prepare compelling technical presentations and product demonstrations to showcase solution capabilities.
Technical Sales & Support :
- Work closely with sales representatives to develop and deliver winning sales proposals.
- Assist with technical aspects of the sales cycle, addressing customer queries and concerns.
- Partner with internal teams (development, support) to ensure a smooth and successful solution implementation for each customer.
Post-Sales Support :
- Provide ongoing technical support to customers throughout the onboarding process.
- Conduct training sessions to help customers get the most out of the implemented solutions.
- Track customer satisfaction and identify opportunities for further improvement.
Technical Skills :
- Proven experience working with and understanding cloud-based software solutions (SaaS, PaaS).
- Familiarity with various software development methodologies (Agile, Waterfall).
- Strong working knowledge of IT infrastructure and network concepts (TCP/IP, DNS).
- Excellent understanding of system integration principles and practices (APIs, integrations).
- Proficiency in troubleshooting and problem-solving skills.
- Experience with configuration management tools (e.g, Ansible, Chef) is a plus.
- Experience with scripting languages (e.g, Python, PowerShell) is a plus.
Required Skills :
- Bachelor's degree in Computer Science, Information Technology, or a related field (Master's degree a plus).
- Minimum of 3-5 years of experience in a technical sales or solutions engineering role.
- Strong analytical and problem-solving skills with a data-driven approach.
- Excellent communication, presentation, and interpersonal skills.
- Ability to build strong relationships with both internal and external stakeholders.
- Passion for technology and a strong desire to learn new solutions and products
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