Senior Technical Writer

At Leapwork, our vision is to break down the barriers between humans and computers through the worlds most accessible automation platform. We are the leading global AI-powered visual test automation solution, enabling some of the worlds largest enterprises to adopt, scale, and maintain automation in under 30 days.

In todays environment, where efficiency, automation, and cost optimization are essential to enterprise growth, we are uniquely positioned to deliver impact.

In 2023, Microsoft, the worlds largest and most recognizable software company, recognised Leapwork as a truly innovative and disruptive product, leading to a strategic partnership that continues to be a major growth catalyst.

Product Enablement at Leapwork is the technical and documentation voice of the company, ensuring our products are understood clearly, both inside and outside Leapwork.

Our mission is to make complex information simple, accurate, and accessible. We help internal teams stay informed about new releases and product changes, while creating the external knowledge that empowers users to learn, adopt, and succeed with Leapwork.

We anticipate the questions our users and colleagues might have, building the foundation of knowledge that supports every release, every feature, and every interaction.

Product Enablement helps users experience the magic of Leapwork. We translate technical innovation into clarity and excitement that drive product adoption and expansion, ensuring users realize value faster and become champions of Leapwork.

Core values: adaptability, audience awareness, clarity, and ownership.

The Role

As a Senior Technical Writer within Product Enablement, you will ensure that every Leapwork release is clearly explained, accurately documented, and fully understood, both internally and externally.

Your work will focus on helping teams and customers understand new features and product improvements. You will facilitate understanding of product updates through external documentation, release notes, and complementary materials that make complex concepts simple and accessible.

You will create engaging, audience-focused content that supports the comprehension and adoption of the product. From product documentation and release notes to visual explainers, your work will help others grasp how Leapwork evolves.

You’ll collaborate with teams, including Product, Design, Marketing, and Customer Success, to ensure that all product information is communicated accurately and consistently.

We are looking for someone proactive, curious, and adaptable, with strong technical understanding and attention to detail.

Key Responsibilities

• Create and maintain clear, accurate, and accessible documentation for product features, updates, and releases.
• Write and edit release notes with an audience-focused narrative that highlights the most impactful product changes.
• Support visual communication, helping transform complex updates into diagrams, infographics, or short videos.
• Ensure consistency, clarity, and tone across all documentation and release communications.
• Anticipate information needs for upcoming releases and stay informed about product development cycles.
• Collaborate with Product Enablement peers to improve documentation structure and accessibility for users.
• Work cross-functionally with Product, Customer Success, and Marketing teams to align messaging and accuracy.
• Meet deadlines effectively and maintain high-quality standards in all deliverables.

Core Skills

• High or business-level English proficiency, both written and spoken.
• Proven experience in technical writing, with the ability to quickly adapt to new domains and complex systems. Experience in the software industry is a plus.
• Strong ability to apply visual thinking and storytelling in documentation.
• Familiarity with APIs, digital platforms, or technical processes is a plus.
• Experience using content management and collaboration tools.
• Excellent writing, editing, proofreading, and organizational skills.
• Understanding of Agile workflows and product development cycles.
• Experience leveraging AI tools or agentic systems to streamline content creation, improve productivity, or enhance content quality is a strong advantage.
• Adaptable, self-directed, and reliable, able to meet deadlines and deliver consistent, high-quality work.
• Collaborative team players who value transparency, respect, and open communication.

Preferred Skills

• Bachelor’s degree in technical, scientific, or analytical fields, such as Engineering, Information Science, or a related discipline, or proven experience understanding and explaining complex systems.
• Experience creating user-centered and visually engaging documentation that combines technical accuracy with clear structure and strong visual presentation.
• Strong technical curiosity and growth-oriented mindset, combining analytical thinking with creativity to make complex ideas clearer, more engaging, and easier to understand.

Why Leapwork?

We are on an exciting journey of global growth – and this is your chance to get onboard and an opportunity to lead and shape digital transformation initiatives in a forward-thinking company, working with and learning from a talented and passionate team committed to innovation and excellence

By joining our team, you’ll become part of a fast-paced international environment where you can grow, challenge yourself, and do what inspires you. We work hard, but have fun while doing it – and we believe that collaboration, social activities and celebration are keys to success.

Our Leapwork Principles

Our five key principles capture the essence of what it means to be a part of our world-class team They are integral to how we approach our work and one another, and they serve as a roadmap to our continued growth, development, achievements, and success.

Customer first; We listen to our customers, understand their pain points and focus on what matters to them.

Lead from the front; Leading means guiding others towards the solutions to our challenges.

Get it done; We make commitments, follow through and deliver work we’re proud of.

Build excellence; We do our best work every day, holding ourselves and others to the highest standards.

Respectfully different; We treat each other with respect, always. We’re different, not indifferent.