Business Analyst Lead: Technical Support

4 weeks ago

Bangalore Karnataka, Bangalore, India Gallagher Full time
Introduction

We believe that every candidate brings something special to the table, including you So, even if you feel that you’re close but not an exact match, we encourage you to apply. We’d be thrilled to receive applications from exceptional individuals like yourself.

Gallagher, a global industry leader in insurance, risk management, and consulting services, boasts a team of over 50,000 professionals worldwide. Our culture, known as "The Gallagher Way," is driven by shared values and a passion for excellence. At the heart of our global operations, the Gallagher Center of Excellence (GCoE) in India, founded in 2006, upholds the values of quality, innovation, and teamwork. With 10,000+ professionals across five India locations, GCoE is where knowledge-driven individuals make a significant impact and build rewarding, long-term careers.


Overview

The Talent Acquisition Business Analyst Lead: Technical Support role is part of TA Global Support team’s (TAGS) operating model. This model is designed to support back-end aspects of the recruiting hiring workflow and processes efficiently. We are seeking a proactive and detail-oriented individual with a strong understanding of TA and passion for providing an exceptional candidate and stakeholder experience.

The TA Business Analyst Lead is a subject matter expert dedicated to processes, projects, technologies, and the passion to train others. The incumbent will play a key role in supporting projects to evolve processes and procedures, optimize resources, maximize efficiencies, and drive operational excellence. This is a unique opportunity to learn about every aspect of the recruiting life cycle and recruiting operations.


How you'll make an impact

  • Coordinate across functional groups to review and interpret business issues and needs to develop accurate Business Requirements
  • Train and partner with other Business Analysts within TA and HR to ensure consistent processes
  • Work closely across internal business groups and Technology and external vendors, including Applicant Tracking System (ATS), Candidate Relationship Manager (CRM), Career Site/Portal, Vendor Management System (VMS), LinkedIn, and other AI platforms such as Paradox (chatbot)
  • Complete technology testing alongside vendors and stakeholders to ensure successful release of updates
  • Perform requirements analysis
  • Evaluate business processes, develop and implement robust solutions, and identify areas of improvement
  • Lead multi-functional group reviews of issues and process to successfully drive initiatives to completion
  • Complete documentation of initiatives and communicate status and results
  • Ensure initiative documentation is complete accurate and stored for validation and auditing
  • Gather critical information from meetings and assist in developing and communicating reporting to business groups and management
  • Ensure solutions meet the business needs and requirements
  • Effectively manage projects including developing plans and monitoring performance
  • Prioritize initiatives based on regulatory financial and customer impact escalate as necessary
  • Serve as a point of contact and liaison between stakeholders
  • Ensure timely and accurate completion of initiatives
  • Collaborate with stakeholders to understand business needs and objectives
  • Gather and analyze data from multiple sources to identify trends, patterns, and insights
  • Develop reports, dashboards, and visualizations to communicate findings and recommendations
  • Conduct business process analysis and recommend process improvements and optimizations
  • Define and document business requirements for new initiatives or projects
  • Work with HRIS and IT teams to translate business requirements into technical specifications
  • Support project management activities, including project planning, tracking, and reporting
  • Provide ongoing support and training to end users on business intelligence tools and systems
  • Stay up-to-date with industry trends and best practices in business analysis and data analytics

About you

  • Bachelor's degree in Business Administration, Finance, Computer Science, or related field
  • 8+ years of experience as a Business Analyst or similar role
  • 1+ years in a training or development role
  • Strong analytical and problem-solving skills

Additional Information

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

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