Customer Service Specialist

3 weeks ago

Bandra Maharashtra India, Mumbai YourHappyLife Full time

Customer Success & Sales Specialist – Onsite | Bandra West | Immediate Hire


Location: Bandra West, Mumbai (Onsite)

Joining: Immediate Hire


Are you a natural at sales? Do you love building relationships and driving revenue growth?

We’re looking for a Customer Success & Sales Specialist to take ownership of our direct sales funnel, upsell to existing customers, and drive repeat business. If you have a knack for selling, strong communication skills, and a data-driven mindset, this role is for you


What You’ll Be Doing:


  • Sales & Customer Engagement – Build long-term relationships with customers, upsell new products, and convert inquiries into direct sales.
  • Order & Dispatch Management – Oversee daily order processing, ensure on-time deliveries, and handle customer queries regarding orders & shipments.
  • Retention & Cohort Analysis – If you can read and act on cohort data from Shopify, that’s a MASSIVE plus Use data insights to improve retention, re-engage past buyers, and optimize customer lifetime value.
  • Proactive Outreach & Upselling – Identify high-value customers, craft personalized sales strategies, and send targeted WhatsApp/email offers to drive repeat sales.
  • Marketing Support & CRM Automation – Run broadcast campaigns and emailers via marketing tools like Contlo to keep customers engaged.
  • Shopify & Easycom Mastery – If you know Shopify and Easycom, you’ll be a game-changer in helping us streamline processes and maximize conversions.
  • Customer Reviews & Brand Trust – Engage with customers post-purchase, encourage positive reviews, and resolve queries to maintain top-tier customer satisfaction.


What You Need to Succeed:


  • Exceptional Sales & Communication Skills – You love talking to customers and can convince them to buy effortlessly.
  • Fluent in English & Hindi – You can engage, sell, and build relationships in both languages.
  • Data-Driven Mindset – If you can analyze Shopify cohort data to improve retention, you’re a rockstar
  • Shopify & Easycom Experience (BIG Advantage) – Prior experience in Shopify, Easycom, and CRM tools will give you a major edge.
  • Hustler Mindset – You take ownership, love closing deals, and are obsessed with customer happiness.


Why Join Us?


  • Fast-growing wellness & personal care brand – Be part of an ambitious, high-growth company.
  • Incentives & Growth – Your hard work translates into real earnings with performance-based incentives.
  • Career Acceleration – Future leadership opportunities in Sales, CRM, or Retention Marketing.
  • Impactful Work – Your efforts will directly drive revenue, customer loyalty, and brand trust.


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