Site Reliability Engineer

3 weeks ago

Bengaluru Karnataka India, Karnataka ACL Digital Full time

• Service Management: Maintain application uptime/performance, manage system enhancements and defects, oversee daily operational activities, and ensure continuous improvement and adherence to ITIL best practices

• Technical Skills: Modify existing code (Python, react, graphql, rest API), understand microservices architecture and REST web services.

• Must have exposure to AWS services (Ec2, IAM,s3, API Gateway, CloudFormation, VPC,ECS, EKS, EFS, lambda, SNS, SQS, event bridge )

• Automation and Optimization: Familiarity with automation tools like GITHub Action, EKS,Teraform and scripting languages (Python, Bash, PowerShell), and experience integrating automation into the development lifecycle.

• Must have production/Application support experience with the ITIL framework predominantly Service mgmt, Incident mgmt, Change mgmt, Problem mgmt & CAPAs.

• Additional Skills: Strong ITSM experience with knowledge on INC, PRB, CHG & CAPA Management, understanding of code quality, troubleshooting platform/infrastructure issues, SQL database knowledge, and experience with tools like Service-now, JIRA

• Communication and Problem-Solving: Excellent analytical, organizational, and communication skills, ability to manage vendors and business stakeholders, and influence decision-making processes.

• Candidate should have L2 level of DevOps/SRE support expertise, hands-on experience in issue resolution, fixing user-access issues, report related fixes.

• General understanding on DevOps life-cycle, SRE Principles and best practices, good in communication skills & stakeholder management.

• Vendor Management

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