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Program Manager
4 weeks ago
What You Will Do:
Driver Experience Management
- Enhance driver engagement by optimizing app features and ensuring seamless processes.
- Develop and implement initiatives that improve the overall driver experience.
- Work closely with product and tech teams to identify and resolve app-related issues for drivers.
- Gather and act on feedback to improve driver satisfaction and loyalty.
Program Strategy and Execution
- Develop comprehensive program strategies that align with company objectives.
- Execute data-driven programs with defined KPIs, timelines, and budgets.
- Monitor program impact through structured reporting and make recommendations for improvement.
- Partner with cross-functional teams (product, marketing, operations) for seamless program rollout.
Analytical Insights and Decision Support
- Use data analytics to drive decisions and refine strategies for driver experience and profitability.
- Build dashboards and reporting tools to track key metrics and operational efficiency.
- Identify process bottlenecks and recommend innovative solutions.
What You Will Need:
- Experience: 3+ years in Consulting, Strategy, Program Management or similar fields with a proven ability to drive data-driven decisions.
- Education: IIT/IIM or similar qualifications required.
- Program & Process Management: Strong experience in program and process management, including process design and optimization.
- Analytical Skills: Proficiency in Advanced Excel, with strong data analysis and problem-solving skills. (SQL is a Plus)
- Communication & Leadership: Strong stakeholder communication skills and experience leading cross-functional teams.