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Program Manager

4 weeks ago

Gurgaon, Haryana, India Battery Smart Full time

What You Will Do:

Driver Experience Management

  • Enhance driver engagement by optimizing app features and ensuring seamless processes.
  • Develop and implement initiatives that improve the overall driver experience.
  • Work closely with product and tech teams to identify and resolve app-related issues for drivers.
  • Gather and act on feedback to improve driver satisfaction and loyalty.

Program Strategy and Execution

  • Develop comprehensive program strategies that align with company objectives.
  • Execute data-driven programs with defined KPIs, timelines, and budgets.
  • Monitor program impact through structured reporting and make recommendations for improvement.
  • Partner with cross-functional teams (product, marketing, operations) for seamless program rollout.

Analytical Insights and Decision Support

  • Use data analytics to drive decisions and refine strategies for driver experience and profitability.
  • Build dashboards and reporting tools to track key metrics and operational efficiency.
  • Identify process bottlenecks and recommend innovative solutions.

What You Will Need:

  • Experience: 3+ years in Consulting, Strategy, Program Management or similar fields with a proven ability to drive data-driven decisions.
  • Education: IIT/IIM or similar qualifications required.
  • Program & Process Management: Strong experience in program and process management, including process design and optimization.
  • Analytical Skills: Proficiency in Advanced Excel, with strong data analysis and problem-solving skills. (SQL is a Plus)
  • Communication & Leadership: Strong stakeholder communication skills and experience leading cross-functional teams.