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End User Support Specialist
2 months ago
We are seeking a highly skilled Senior End User Support Specialist to join our dynamic team. You will play a critical role in providing exceptional technical support to our end-users, ensuring their seamless access to IT resources and applications.
Key Responsibilities :
- Design, implement, and maintain SCCM infrastructure, including OSD and troubleshooting.
- Deploy and manage applications and patches using both manual and ADR rules.
- Package applications at L2 or L3 level.
- Utilize Ivanti Neurons reporting for efficient data analysis and reporting.
- Conduct OS upgrades and migrations.
- Provide timely and effective technical support to end-users via phone, email, and in-person.
- Troubleshoot and resolve complex technical issues related to hardware, software, and network connectivity.
- Document and track support incidents and resolutions.
- Identify and implement process improvements to enhance end-user satisfaction and efficiency.
Required Skills and Qualifications :
- 6-10 years of experience in end-user support roles.
- Strong proficiency in SCCM and Ivanti technologies.
- Expertise in application packaging, deployment, and patch management.
- Knowledge of Ivanti Neurons reporting and data analysis.
- Experience with OS upgrades and migrations.
- Excellent troubleshooting and problem-solving skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
(ref:hirist.tech)