Vice President-Operational Risk

Job Purpose

• The incumbent will provide strategic leadership and oversight for the implementation and enhancement of the bank’s operational risk and resilience framework. This role is critical in ensuring the organization’s ability to effectively anticipate, mitigate, and adapt to operational risks while maintaining business continuity and regulatory compliance. The incumbent will drive enterprise-wide operational risk governance, promote a culture of resilience, and align operational risk strategies with organizational objectives, fostering sustainable growth and client confidence.

Key Result Areas

Leadership in Operational Risk Management:

• Drive the enterprise-wide implementation and oversight of Operational Risk policies, ensuring alignment with regulatory expectations and organizational objectives.
• Develop and promote a forward-looking risk culture that fosters operational excellence and resilience across all business lines.
• Implement, and maintain the Operational Risk Management Framework (ORMF) in alignment with enterprise risk strategy.
• Engage in updating policies, procedures, and controls to ensure alignment with regulatory and internal standards.
• Drive risk awareness and training programs to strengthen the risk culture organization-wide.
• Ensure quality assurance and governance consistency across all divisions.
• Strengthen resilience practices through cross-functional collaboration, ensuring the organization adapts effectively to disruptions.
• Participate in operational risk governance committees and provide regular updates to the Risk forums and senior management
• Provide expert advice and guidance to business units on risk management practices.
• Ensure proper implementation of TPRM & NPPA in respective functions

stakeholder Engagement and Influence:

• Cultivate robust partnerships with regulators, industry groups, and internal leadership to influence policy development and risk management best practices.
• Act as a trusted advisor to business units on operational risk matters
• Support the Head of Operational Risk in discharging their Operational Risk management obligations including preparation of meeting materials for relevant Committees, driving action raising awareness, embedding key controls and initiatives, etc.

Continuous Improvement and Innovation:

• Drive the integration of technology and data analytics to streamline operational risk processes and enhance decision-making capabilities.
• Spearhead initiatives that improve client experiences through operational excellence and risk management innovation.

People Leadership and Talent Development:

• Foster a high-performing team by mentoring and developing talent within the Operational Risk and Enterprise Resilience Governance function.
• Promote a strong risk culture across the bank through training, awareness campaigns, and active engagement.

Other Key Result Areas:

• Lead risk and control self-assessments (RCSAs) across departments.
• Facilitate scenario analysis and stress testing exercises related to operational risk.
• Oversee and analyze operational loss data and risk event reporting.
• Develop and maintain Key Risk Indicators (KRIs) and dashboards to monitor emerging risks.
• Provide timely, accurate, and actionable risk reporting to senior management and governance bodies
• Lead the investigation and root cause analysis of significant operational risk events (e.g., fraud, systems failures).
• Track the resolution and closure of operational risk incidents and audit findings.
• Work with internal stakeholders to implement preventive and corrective controls

Operating Environment, Framework & Boundaries and Working Relationship

• Lead enterprise-wide initiatives to embed operational risk and resilience frameworks, fostering a culture of proactive risk management across all business areas.
• Ensure seamless integration of operational risk strategies with the organization’s broader risk appetite and corporate objectives.

Problem Solving

• Drive cross-functional solutions for complex, high-impact operational risk scenarios, ensuring organizational alignment and proactive resolution.
• Champion innovative approaches to mitigate risks while enhancing operational efficiency.

Decision Making Authority & Responsibility

• Act as the primary decision-maker for enterprise-level operational risk matters, balancing business objectives with risk mitigation.
• Ensure accountability for embedding resilience measures into the organization’s strategic priorities.

Knowledge, Skills and Experience

• Minimum 15+ years of senior leadership experience in operational risk, resilience, or a related domain within global financial services.
• Proven ability to influence and implement strategic changes that enhance enterprise risk frameworks and operational resilience.
• Strong executive presence with the capability to navigate complex regulatory landscapes and foster key relationships.
• Strong understanding of Basel II/III/IV, local regulatory frameworks, and banking operations
• Proven ability to influence across all levels of the organization`
• Strong interpersonal and communication skills for engaging with regulators and internal stakeholders