Oracle Service Cloud Developer/Analyst

2 months ago


Bangalore, Karnataka, India TECH SMC SQUARE INDIA PRIVATE LIMITED Full time

Position Function :


The Oracle Service Cloud Developer/CX Analyst will work as a member of Overhead Doors Enterprise Application Team. This team is responsible for implementing, supporting, and enhancing the Oracle Enterprise Resource Planning (ERP) System to meet business Duties and Responsibilities :


- Provide subject matter expertise with the Oracle Service and/or Field Service Cloud application environment


- Understanding of key contact and solution center models to best customer experience


- Understanding of the various customer channels to interact with contact center, such as phone support, click to chat, video chat, email


- Understanding of Field Service business process from quoting, scheduling, dispatching, debrief, preventative maintenance and invoicing


- Configure and/or setup Oracle Service and/or Field Service Cloud to support business requirements


- Document / develop detail business requirements through interviewing business team members and/or workshops


- Provide end user support for questions, issues, and requests.


- Support development team members with subject matter expertise from business area responsible


- Support unit and business testing by documenting test cases / business scenarios and execute/facilitate testing to validate solutions


- Work cooperatively and collaboratively with other team members


Skills/Experience Requirements :


- 5+ years experience in implementing and supporting Oracle Service and Field Service Cloud environments


- Ability to provide technical guidance or business process expertise on complex projects and enhancements.


- Problem solving and troubleshooting skills with the ability to exercise mature judgment


- Highly organized, process oriented and strategic mindset


- Broad business background in Finance, Order Management, Manufacturing and/or Supply Chain


- Good interpersonal communication skills (verbal and written) to support a team environment


Education Requirements :


- Bachelors degree or higher in information technology, computer science, systems engineering or equivalent degree


Special Requirements :


Communications :


Excellent written and oral English communication skills, a good listener with a team player attitude, problem solving, negotiation, issue management, and mediation skills.


Overall :


Ability to work in fast-paced environment while being self-motivated, pleasantly aggressive, assertive, realistically ambitious with high personal ethics. Develop a professional relationship with co-workers and end-users with a positive influence. Have the discipline to follow established methodology while seeking ways to improve the process.

(ref:hirist.tech)

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