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Strategic Account Manager

3 months ago

Delhi, Delhi, India HBX Group Full time

HBX Group is a leading B2B ecosystem player in the TravelTech space, connecting and empowering businesses in the ever-evolving world of travel.

We drive growth for our clients and partners while removing friction from the end-to-end travel experience.

Our cloud-based technology platforms offer fast and reliable access to a unique portfolio of travel products & and services, while rich data and intelligence seamlessly connect supply and demand worldwide.

Purpose of Role
Maintain and grow relationships with the customers assigned, while achieving targets
Analyze the evolution of the assigned clients, in order to increase their sales and profitability
Generate new business opportunities
Accountabilities
Respond to client's communication or queries.

As key interface for the customer, and requests from the customer shall be managed by the Account manager, either directly or via communication with other departments focusing on technical, configuration, commercial, and credit legal issues.

Respond to client's communication or queries.
Attendance to Trade Shows, virtual meetings, and visits to key clients (7-10 visits per week)

Customer intimacy is a key part of the commercial relationship with the client, so we can get insights on what is happening on their house as well as what is happening to their competitors (aka:
the market). Based on that, frequent catch-ups and one-to-one meeting are required for gathering such info.
Data analysis and meetings preparation.
KPIs and client pack analysis to pursue the company's growth looking for new opportunities within existing clients
Manage sales activities using the Salesforce CRM system. Update all interactions (calls, visits) with clients in CRM
Respond to client's operational problems.

As key interface for the customer, and requests from the customer shall be managed by the Sales manager, either directly or via communication with other departments focusing on in-house problems.

Receiving training or coaching. Skills training is a key part of career development so KAMs should do ride-alongs, 1-to-1 sessions, team huddles on a weekly basis
Requirements
Solid experience in Purchasing, Sales or Strategic Account Management role
API knowledge (basics of XML & AIF workflow / main Business rules)
Excellent computer literacy (Excel management is essential) and basic understanding of some technical solutions used by sale companies, especially Sales Force
Excellent in Data Analysis (knowledge of 'Tableau' is a plus)
Excellent in problem solving and negotiation
Ability to liaise, influence, drive action plans at most senior level with our clients and internal stakeholders
Resourceful – great at collaborating with teams to get things done
Creative and innovative – in creative new strategies and ways to grow clients
Combined knowledge of B2B and B2C online travel distribution is needed
Excellent communication. Highly self motivated. Interpersonal skills and ability to interact at high level.
Fluent English (essential) or market language (desirable)