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Customer Service Associate India

3 months ago

Delhi, Delhi, India WyreStorm Technologies Corp Full time
This is a remote position.


WyreStorm Technologies Corporation is looking for that perfect person to join our Customer Service Team out of our Round Lake NY headquarters.

WyreStorm is an award-winning audio-visual solutions manufacturer passionately committed to the development and production of high-quality HD distribution, control solutions, and IT equipment at the very forefront of digital technology.


Role and Responsibilities

  • Handling all incoming customer queries and questions
  • Resolving customer complaints
  • Maintaining an accurate Customer Relationship Management (CRM) database by entering and updating client information
  • Providing quotations and checking product availability
Tracking inventory levels to ensure that orders are filled accurately and efficiently

  • Communicating with customers about order status and shipping details as required
  • Answering questions about order status, shipment schedules, and product information to help resolve customer concerns
  • Accounts receivable

Benefits:

  • Paid time off
  • Flexible schedule
  • Tuition reimbursement
  • Employee discount
  • Parental leave
  • Employee rewards program