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Internal English Teacher

3 months ago

Bengaluru, Karnataka, India Hemmersbach GmbH & Co. KG Full time
To train the Process and Product modules and ensure the agents' are updated with the latest program

  • India
  • Bangalore
  • Young professionals
  • Fulltime

— Your Benefits
—**:

  • Buddy program
  • Health insurance
  • Internal career development
  • International environment
  • Modern and centrally located office
  • Onboarding program
    Your skills:
  • Must be have previous experience as a voice and accent trainer.
  • Must be comfortable training/ auditing on both VnA as well as product.
  • Microsoft Excel Proficiency
  • Excellent written and spoken communication skills.

Your Tasks:

  • To be trained and accredited on the client specific product and process modules.
  • Is proficient in voice and accent topics and can deliver on spot for the same.
  • Clear all product and process evaluations with a score of 95% and above / Per the client standards
  • Train the Process and Product modules within the required timelines.
  • Is able to multi skill on the different modules as per the Client requirement.
  • Able to create and design new modules specific or modify old/existing modules as per program requirements.
  • To ensure the agents' are updated with the latest program updates.
  • Can plan and execute a training calendar with mínimal support.
  • To ensure the trainees come up the learning curve and are equipped with the skill sets required to handle live chats.
  • Provide inputs to improve the recruitment process to hire /improve the quality of agents hired
  • To conduct product refreshers / reset skill training on the floor based on the training calendar.
  • To be abreast with the latest updates and up skill the agents regularly
  • To work as a communication coach when required
  • To ensure the trained agents are transitioned and performance of the agents is met as per the floor targets
  • Able to crossskill on multiple processes.
  • Able to calibrate and get certified on at least more than 1 process or skill set and train on the same.
  • Can provide inputs to improve internal and external/client training modules for the respective program.

Be part of us:

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry.

We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family.

That's why Hemmersbach is The Social Purpose IT Company.