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Service Officer
3 months ago
Required Experience
Years
- Posted On
- 07 Jun 2023
Of Openings- 1- BAND- Band 1- Grade- Level 1- Designation- Service Officer- Campus/Non CampusEmployment TypeRequisition Type- Replacement- Employee Category- 0- TAT- 45- Closing Date- 21 Jun 2023- Organisational- Company- Matrimony.
Com- Business Unit- MM-CBS- Department- Telemarketing- Sub Department- Telemarketing- Country- India- Region- East Zone- State- Odisha- City- Bhubaneswar- Working Location- Bhubaneswar- IndustryFunctional AreaRoleSkillsSkillSALES
TELE CALLING
SERVICE AVAILABILITY
Minimum Qualification
GRADUATION
- Job DescriptionRole Overview:
The Telesales & Service Associate of Bharat Matrimony sells paid memberships over phone to clients who are looking for matrimony alliances.
The job is to reach out to various customers over phone, explain them the product & features and deliver value to the customers.
Key ResponsibilitiesResponsible for making outbound calls and regular follow up on leads assigned.
Build a strong relationship / trust with customers by understanding the customer requirements and suggesting the right product to the Customers.
Explaining the product features in detail and how to use the packages.
Understand the Customer requirements, encourage them to upgrade / renew the matrimony packages.
Address all the issues / grievances of customers and provide the right customer experience.
Capture the insights from customer interactions and share it with the internal team.
Strictly adhere to the process requirements
Skill and Competencies required:
Functional
Business Knowledge Process Knowledge
Product Knowledge
Customer Orientation
Language skills English / Regional language
Telemarketing / Selling Skills
Basic computer skills MS Excel, Word
Behavioral
Values Integrity / Honesty / Respect
Communication Oral & Written skills / Listening
Executive Presence
Business / Telephone Etiquette
Influencing Skills
Empathy
Self-driven / Initiative
Ability to manage stress
Willingness to learn