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Project Manager

3 months ago

Mumbai, Maharashtra, India Sociabble Full time
Job Description

The mission:

Are you ready for an exciting role as a Digital Project Manager - Customer Success ?

Join our Consulting team, driving the success of client projects across the dynamic APAC region. With a core focus on project management, you'll partner with a skilled Customer Success Director, gaining insights to tailor strategies for your clients' objectives.

Become their go-to expert in change management , communication , and employee engagement, while establishing a central role as the trusted advisor to clients.

  • Manage Enterprise accounts in the APAC region with a high-touch approach , providing extensive guidance and engagement with C-level executives and operational contacts.

Onboarding

  • Plan the project launch schedule , and coordinate its execution, ensuring meticulous handling of complex implementation processes.
  • Coordinate relationships with various stakeholders (internal and external) and their governance throughout deployment.
  • Facilitate training sessions and workshops on the operational use of the platform.
  • Draft project progress reports , and provide regular feedback

Business as usual

  • Provide strategic advice and conduct regular committees with clients (high-touch relationships, 1-to-1, 1-to-many).
  • Continuously analyze project data and KPIs, offering recommendations and coaching.
  • Analyze project results for each client and compile monthly project performance statistics, based on their KPIs.
  • Ensure the deployment of new features and expansions within enterprise accounts, including subsidiary onboarding initiatives.
  • Contribute to the implementation of cross-functional projects aimed at enhancing best practices and project management methodologie s at Sociabble.
  • Draft project progress reports, share recommendations, and provide feedback.
Qualifications

The ideal profile

Essential affinity & Knowledges to apply:

  • Proficiency in new technologies, SAAS , and digital transformation.
  • Adept in internal communication , social networks , and community management.

Before applying, please ensure you possess essential expertise in the following critical areas:

  • Minimum of 4 years in a related position
  • Efficiently manage multiple projects simultaneously (adhering to planning standards, Gantt charts, etc.).
  • Proven track record with enterprise-level clients , demonstrating strong interpersonal skills in engaging with C-level executives and diverse stakeholders (HR Directors, Communication Directors, etc.)
  • Your professional background includes hands-on experience in multiple regions , such as APAC, EMEA, US , etc. You are fully bilingual in English , as this language is integral to both client interactions and daily internal communication.
  • Having excellent organizational skills with a sharp attention to detail , being proactive , and rigorous.

The perfect match?

You will thrive at Sociabble if ...

  • You have a strong taste for new technologies, the world of SaaS and digital transformation, and wish to practice in a constantly evolving environment.
  • You are looking for a job with strong responsibility coupled with freedom of initiative and would like to get involved in an ambitious project.
  • You wish to participate in an adventure and grow with an ambitious and benevolent team with globally recognized companies to ensure their satisfaction on their projects.
  • You like international, transparent environments where everyone can learn and be heard.
Additional Information

Our perks:

Join an international Scale Up SaaS that's certified as a Great Place to Work and as a "Best Workplace" for 2023.

Explore your new role with personalized and comprehensive onboarding , followed by workshops, Friday trainings, and year-round training sessions

Enjoy benefits designed for your well-being at work: healthcare support, paid leaves and sick days .

Find your perfect balance with hybrid and flexible work , all while reuniting with your team in our beautiful office in Bombay each Thursdays.

Connect with your colleagues through numerous events : afterworks, team buildings, town halls, and our renowned Global Week

Choose a committed company : partnership with Tree Nation, where each Sociabble employee plants trees to offset their CO2 emissions.

Embody our values : kindness, ambition, humility. At Sociabble, we are "Bootstrappers".

Recruitment Process:

  • Call (45 minutes) - Lousia, Talent Acquisition
  • Written test (1h30)
  • Interview (1 hour) - Elliot, Chief Customer Officer
  • Interview (45 minutes) - Krusha, Director and Regional Head, Asia
  • Simulation interview (1 hour) - Vaibhavi, CSM & Elliot
  • Reference check

Important information before applying:

  • Permanent Position
  • Based in Mumbai

All your information will be kept confidential according to EEO guidelines.