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HR Shared Services Lead
3 months ago
Role:
Sr. Manager – HR Shared Services
Location:
Hyderabad
Job Description Summary
This role involves leading & managing the day-to-day operational function of the HR Shared Services team providing front and back-end operational support to the Highmark Health Enterprise.
Ensures the tactical execution and delivery of HR Shared Services programs provided from COEs and business leaders.Places emphasis on consistently reviewing and improving HR Shared Services strategies through process improvements, opportunities to leverage current and/or emerging technologies, innovative solutions, feedback from the business, and overall customer experience.
Accountable for the assigned HR Shared Services teams providing guidance to direct reports to ensure customer and regulatory requests and requirements are met with a high degree of accuracy and reliability.
Possesses in depth understanding of administration and regulatory requirements of Hire to Retire operations.ESSENTIAL RESPONSIBILITIES
Perform management responsibilities to include but are not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity
Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority.
Supervise the day-to-day service delivery objectives of the assigned Shared Services team while leading with strong customer service outcomesLead evaluation and benchmarking of practices and processes and provide related improvement recommendations. Use knowledge and judgment to advise and consult on issues related to administration of the assigned discipline(s)
Collaborate with key stakeholders to ensure an understanding of administration, case management and compliance requirements. Provide training and communication oversight of the processes
Hold team members accountable for completing deliverables based on customer commitments Develop team member capabilities with a focus on improving quality and improving delivery time.
Ensure customer satisfaction levels remain high from both internal staff and external vendors/providersCoordinate with the COE to address escalations. Provide feedback to leadership to improve service delivery. Regularly assess current state of services and proactively identify areas for process improvement. Provide recommendations on process revisions and/or policy changes as needed
Ensure compliance with company policies and controls, and with the laws, regulations and rules issued or enforced by state and Federal regulatory authorities on the subject of program administration, reporting, disclosure and regulatory filing requirements and lead correction process for any administrative issues.
Other duties as assigned or requested.EDUCATION
Required
Bachelor's degree in Human Resource or related field
EXPERIENCE
Required
12 to 15 years work experience in HR Shared Services model handling Hire to Retire operations (Pre-Onboarding, Onboarding, Total Rewards, Off-Boarding)
To Include:
Minimum 5 years of Supervisory or Lead experience
Managed large Teams
Critical
Workday experience
HR Shared Services model
Experience working in a matrix environment
SKILLS
In depth knowledge of HR Operations functions – Hire to Retire process
Demonstrated consultative, interpersonal, written and verbal communication and presentation skills
Ability to manage multiple priorities and initiatives
Strong analytical, prioritization, problem-solving, presentation and planning skills
Detail oriented and self-motivated professional
Strong customer service skills
Effectively engage key stakeholders
Higher level of MS Office Suite proficiency
Ability to coach & lead others
