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Customer Relationship Executive

3 months ago

Chennai, Tamil Nadu, India Mohar Organics Pvt. Ltd Full time

We are looking for a person who will be responsible for handling questions, comments and complaints regarding a particular business.

Their ultimate goal is to provide positive customer experiences by enhancing relationships between them.

Location:
Chennai

Experience:
0 to 2 years

Responsibilities:

  • Identify customer needs and help customers use specific features
  • Carry outbound calls to users interested in wellness plans and products on the portal
  • Update our internal databases with information about useful discussions with customers
  • Share feature requests and effective workarounds with team members
  • Inform users about new features and functionalities
  • Gather customer feedback and share with our Product, Sales and Marketing teams
  • Has a sales acumen and consistency in followups

Qualification:

  • Experience as a Customer Support Specialist or similar CS role
  • Familiarity with our industry is a plus
  • Experience using help desk software and remote support tools
  • Understanding of how CRM systems is a plus
  • Excellent communication and problemsolving skills
  • Multitasking abilities
  • Patience when handling tough cases

Salary:
From ₹20,000.00 per month

Schedule:

  • Day shift

Supplemental pay types:

  • Performance bonus

Ability to commute/relocate:

  • Chennai, Chennai ,

Tamil Nadu:
Reliably commute or planning to relocate before starting work (required)

Experience:

  • Customer service (preferred)
- total work (preferred)

Language:

  • English (preferred)
Expected Start Date: 09/02/2023