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Process associate Full-Time

3 months ago

Jaipur, Rajasthan, India HyreFox Consultants Full time

Respond to customer queries through calls & emails


• Manage escalations (attend call, research on issue, coordinate with multiple teams to derive resolution etc)


• Ensure timely and accurate service delivery


• Update SOPs/ knowledge documents at requisite intervals


• Assist with preparation of reports


• Assist with support on root cause analysis on dissatisfied customer feedback

Other Details

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