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Manager - Global Analytic

3 months ago

Gurgaon, Haryana, India Concentrix Full time
Description Location: Gurugram SP Infocity (WFO) -
Our Journey at Concentrix + Webhelp Starts Here:
At Concentrix + Webhelp, our mission is to be the greatest customer engagement services company in the world, rich in diversity and talent. We believe in doing right by and for people, our clients, their customers, our staff, our communities, and our planet. We cannot achieve this vision without you
If you have an interest in improving business performance for the world's best brands in over 70 countries spanning 6 continents, please continue reading. There are a few characteristics we look for across all our hires regardless of the team they are working for. If this is you, we would love to discuss career opportunities with you.
Are you ready to reimagine the world?
Are you bold in your decisions, and do you have contrarian views on how to run a business?
Are you fanatical in your pursuit to continue improving your capabilities?
Concentrix + Webhelp provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including private medical plans, competitive salary, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.

Your Journey at Concentrix Starts Here:

At Concentrix, our mission is to be the greatest customer engagement services company in the world, rich in diversity and talent. We believe in doing right by and for people, our clients, their customers, our staff, our communities, and our planet.

We cannot achieve this vision without you

If you have an interest in improving our performance for the world's best brands in over 70 countries spanning 6 continents, please continue reading. There are a few characteristics we look for across all our hires regardless of the team they are working for. If this is you, we would love to discuss career opportunities with you.

Are you ready to reimagine the world?

Does working for a company who invests in the future and is inspiring in the marketplace intrigue you?

Are you bold in your decisions, and do you have contrarian views on how to run a business?

Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.

In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today's hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of CX.

We're a remote-first company looking for the absolute best talent in the world.

#LI-Hybrid

Shift Timings: 07:30 PM (IST) to 04:30 AM (IST)

Position overview:

We are seeking for a motivated Analytics Manager to join our team. The primary responsibility of the role is stakeholder management, team management, and help the team members to deliver data to insights and provide thoughtful, actionable insights, recommendations to support informed decision-making related to WFM Team.

Responsibilities:

Team & Stakeholder Management – Experienced in team handling BI reporting & data analytics. Data Collection & Analysis – Create an intermediate data store (using Google's tech stack) that combines multiple data sources into specific tables/views for use by the WFM teams. Reporting & visualization – Ability to build dashboards based on intermediate datastore. Business Insights – Collaborate with teams and stakeholders to provide data insights and identify opportunities for process improvements within workforce. Data Quality & Governance – Clarity on basic principles and best practices for development of data pipelines maintenance to preserve the completeness and quality of the data. Some experience of DBA is preferred (but not required). Data Management & Migration – Experience in data migration and refinement of existing data structures, dashboards, and reports which include validation of existing reports for quality and completeness.

Technology Stack Experience :

  • Advanced SQL
  • BI Dashboards dev (Looker, Power BI, etc.)
  • Excel (can maintain complex spreadsheets) and Google Sheets Power User
  • Data Engineer (data processing & pipelines); Data Visualisation & Story Telling
  • Experience in Workforce Management or similar environment (Preferred but not mandatory).
  • Google Dataplex -> Query Language (good to have)

Role Experience:

  • 8+ years of experience in a data-driven environment as a data or Business Intelligence, data driven decision making & team handling.
  • Strong analytical skills and experienced in performing data analysis to address business questions.
  • Experience of people management role, with an exposure in stakeholder management, managing escalation, process & people risk, attrition, training, performance reviews and project delivery matrix.
  • You are expected to work 5 days a week from Gurgaon office. This is an onsite role from Gurgaon location.
  • You will be reporting to Sr. Manager

Qualification:

  • Any Graduate - Bachelor's degree in STEM or related field.
  • Proven BI experience in analytics, including development of dashboards/ reports, data validation & report automation.
  • Strong proficiency in SQL and hands-on experience in looker/ Tableau or PowerBI.
  • Experience with data manipulation, data integration, and ETL processes – desired not mandatory.

Location:

IND Gurugram - Industrial Plot No. 243, 1st, 3rd, 4th, 5th & 7th Floors

Language Requirements:

Time Type:

Full time