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Client Relationship Executive
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Mumbai, India Sone India Group of Industries | Entertainment & Event | Full time**Client Relationship Executive** Mumbai,Andheri E Diploma/graduate 21-25 yrs 1-2yrs exp 18k-22k net **lead generation &new meeting fixing(no targets)** immediate english & hindi Pay: ₹18,000.00 - ₹22,000.00 per month **Experience**: - Client Relationship: 1 year (preferred) **Language**: - English (preferred) Work Location: In person
Client Relationship Manager
3 months ago
Responsibilities:
Ensure high customer satisfaction by working with internal teams to provide a seamless customer experience Educate clients on best practices for their program and business needs, becoming a trusted advisor Maintain a consistent level of technical readiness and industry expertise Understand and provide accurate information via phone and email about client portals, products, services, and account information Conducts initial triaging and handles escalations of client concerns; manages the escalation through to completion Identifies root causes of turnaround time concerns Reviews account setups and implements process improvements Ensures accurate submission of implementation tasks Train and onboard new client users as needed Conveys compliance and technical solutions in a language that clients will understand Provide updated pricing for new packages or a la carte options Provide support and assistance for invoice related questions Understand and provide guidance for ATS integrations Handle and successfully resolve client escalations Identify roadblocks, make decisions, and effectively communicate solutionsQualifications:
Previous experience working on time-sensitive issues in a fast-paced environment 4-5 years of customer service experience Experience in background screening industry desired Strong interpersonal skills Excellent communication skills, both written and verbal, with a focus on issue identification, troubleshooting, and conflict resolution Ability to prioritize and manage several tasks at once Ability to work effectively to deadlines Good organization and time management skills Analytical and problem-solving skills Ability to work independently and as part of a team Ability to learn quickly and retain knowledge Strong Microsoft Office knowledge (Work, Excel, PowerPoint, Outlook) Knowledge of Salesforce $ $ a year