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Jr. Operations Analyst

3 months ago

Chennai, Tamil Nadu, India FULL Creative Full time

About usFULL Creative is a Portland-based product company with offices in India (Chennai), the United Kingdom (Edinburgh) and Canada (Toronto).

In the US, UK and Canada, we go by the name AnywhereWorks. We are on a mission to create a world that empowers people to work from Anywhere.

FULL Creative brings together engineers, artists, analysts, product experts, account managers, sales executives, and marketers to build a future where Work is what you do, not where you do it.

Our mission

FULL Creatives mission is to change how the world works. Ideas are not bound by place or time, and their implementation shouldn't be either. We are building towards a future when people can contribute free from limitations. We see the potential for a more inclusive, more competitive model where outputs trump inputs.

We believe people should be able to work and learn together whether they're across the table or across the world.

In the conference room of your office building, on a commuter train, or sitting inside a sidewalk cafe, we empower people to communicate, collaborate, and produce.

We don't just want to change the world, we want to improve it through solutions that scale, empower and disrupt expectations.

Roles & responsibilities

Should be able to support Contact Center's reporting requirement.
Should be good at reading numbers, analysing trends, etc.
Should be able to ensure reporting is aligned with the strategic direction of the business.
Should be able to identify and assess new Contact Center reporting requirements and supporting technologies.
Responsible for providing business analysis identifying key business drivers and root cause analysis where ever required in process.
Should be flexible coming to office

Must have

Should have basic understanding of Contact Center Operations.
MS Office - Excel - Basic Operation.
Proactive approach on problem analysis and resolution.
Should be able to plan and prioritize work.
Willing to work based on shifts - 24/7.Experience 0-1 yearWorkspace requirements

Private workroom with the ambience to handle calls.
Ready for Video calls at all times. Video calls are an integral part of maintaining the human connection while working from Anywhere.

Good Internet speed (Above 50 MBPS Download and Upload) with the ability to be wired (LAN).Power backup (if you have frequent power cut issues).