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Head Regional Operations
3 months ago
About the role:
The role will focus on end-to-end management of various service offerings in Campuses.
Woking closely with
Key Account Director:
smooth operations of sites without any disruptions and drive improvementssite within agreed performance and financial parameters, operating procedures and all legislative requirements and effectively control financial & commercial management of the accountguidelines for relevant operational processes which are directly under your authority and ensure the processes are managed and coordinated effectivelythe highest levels of customer satisfaction and this is a fundamental requirement of the role
Key Responsibilities:
Ensure service deliverables in all areas inclusive of Client Relationship, Business Management & Employee Engagement.
Contribute and participate in continuous improvement opportunities.
Desired Experience & Competencies:
Minimum of 10yrs of experience in Facility ManagementSound knowledge of accounting principles and experience in managing Financial Plan - forecasts, budgets, margins etcExcellent customer relations management and negotiation skillsExcellent presentation skills, data management and evaluation skillsGood statistical skills and critical thinking abilityAbility to strategies and implement long term and short term organizational objectivesLeadership experience and skills in managing large contracts and teamStrong communication and interpersonal skillsGood performance management and motivation skillsGood at conflict resolution, problem solving and decision makingAble to adapt and drive change and understand and execute projects with a sense of urgency and accuracy