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Key Account Manager

3 months ago

Bengaluru, Karnataka, India Cloudphysician Full time
Cloudphysician is a healthcare company reimagining the delivery of critical care through patient-centric solutions. We use our advanced technology, designed and developed in-house, to increase access to care, all across the globe.

Our Care Center, based in Bangalore, is staffed 24/7 by a highly qualified and trained critical care team that includes super-specialist doctors, nurses, dieticians, and pharmacologists.

The clinical team uses our proprietary platform, RADAR, to connect to hospital ICUs to oversee and manage the care of critically ill patients across multiple regions.

RADAR, built by our team of technology experts, incorporates automation, computer vision, real-time video, and data analytics to help expert care providers connect to and provide care to patients.

As of April 2024, we have cared for nearly 90,000 intensive care patients across 19 states in India and saved numerous lives.

Learn more at DESCRIPTION

We are looking for highly driven individuals to manage relationships with our partner hospitals.

As the primary link between the Cloudphysician operations team (which includes the clinical team) and our partner hospitals to ensure that our partner hospitals are realizing the value that we bring to them, improving their brand visibility and helping them increase patient footfall from their communities.

You will have to be comfortable operating with great autonomy and you will have the opportunity to learn and grow in a fast-paced digital healthcare environment, which is the way healthcare delivery is moving towards.

KEY RESPONSIBILITIESCustomer (Partner)

Relationship management:
Frequent visit to meet all stakeholders, understand and provide solutions

Revenue Generation:
Through better customer management & upsell

Problem Solving:

Primary point of contact for partner and address any issues / concernsCustomer satisfaction & RetentionCross-functional collaborationAnalytics, reports & Key KPI deliveries including collection.


PREFERRED QUALIFICATIONS AND ATTRIBUTESPost graduate degree from any recognized institutesKnowledge of customer success processesSelf-driven, proactive, highly organized and able to multitaskExcellent communication and interpersonal skillsB2B account management experience preferred.

HOW TO APPLYJust send your resume to and we will take care of the rest.