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Lead Software Engineer

3 months ago

Bengaluru, Karnataka, India Informatica Full time

External Description:


Build Your Career at InformaticaWe're looking for a diverse group of collaborators who believe data has the power to improve society.

Adventurous minds who value solving some of the world's most challenging problems.

Here, employees are encouraged to push their boldest ideas forward, united by a passion to create a world where data improves the quality of life for people and businesses everywhere.

Lead Software Engineer – MDM, Provisioning, ActiveVOS, E, MDM SaaSWe're looking for a Lead Software Engineer to join our team in Bangalore/HyderabadYou will report to our Senior Technical Manager in Global Customer Support Team working with MDM Customers.

Technology You'll Use (MDM, Java, XML, Rest)Informatica product knowledge, Databases, Troubleshooting, and also Provides technical support for the diagnosing, troubleshooting, repairing, and debugging of complex software.

Reports design, reliability, and bugs to R&D software engineering. May be involved in customer installation and training. Provides support to customers/users where the product is highly technical or sophisticated in nature.

Your Role Responsibilities? Here's What You'll DoResolve complex technical issues related to the company's software products via telephone and email/internet.

Manage communications with customers, at all levels, to.
Advanced user of information tools and training to provide, high levels of customer satisfaction.
Participate in problem escalation and call prevention projects to help customers and other technical support staff increase efficiency.
Contribute to the online knowledge base of known issues/solutions.
Acquire specialized knowledge in specific company products.
Participates in technical forums.

Provide feedback on the area of specialisation to R&D.Coordinate with Quality Assurance and Engineering teams to provide tracking and resolution of change requests.

May serve as a team lead and will mentor Associates and Support Engineers.
Contribute to the team recruitment process by serving on interview panels.
Work only on specific areas based on the criticality and complexity of the issues.

What We'd Like to SeeUse developing to meet work objectives and to influence and mentor the work of others within the functional area.

Work on issues requiring analytical, often requiring the application of defined procedures to determine appropriate action.
Communicate at all levels of the organization, with senior executive level interaction.
Use business objectives or assignments to guide own work and to direct the work of others.
Develop subordinate and peer relationships through knowledge transfer and mentoring.
Well-developed knowledge of relational database management theory and practices.
Role EssentialsBA/BS or equivalent educational background.
Minimum 5+ years of relevant professional experience.
Perks & BenefitsComprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance, and k plan or international pension/retirement plansFlexible time-off policy and hybrid working practicesTuition reimbursement program to support your personal growthEquity opportunities and an employee stock purchase program (ESPP)Comprehensive Mental Health and Employee Assistance Program (EAP) benefit