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Cce (Customer Care Executive)

3 months ago

Jabalpur, Madhya Pradesh, India Shubh Motors Maruti Pvt. Ltd. Full time
conducting customer satisfaction surveys to understand what areas of the company's services need improvements
- catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution
- dealing with customer issues and churning out an easy-to-follow solution
- managing payment and delivery of customer orders
- helping customers choose the right product for their requirements and budget
- handling customer concerns and complaints in a timely manner
- informing customers of upcoming promotions or deals
- establishing a positive rapport with all clients and customers in person or via phone
- forming reports based on customer satisfaction statistics and helping their team to develop new skills
- fixing appointments based on the availability of customers and clients
- interacting with customers to ensure they have a desirable and shareable experience

Job Types:
Full-time, Fresher

Salary:
₹5, ₹10,000.00 per month

Benefits:

  • Provident Fund

Schedule:

  • Day shift

Supplemental pay types:

  • Performance bonus
  • Yearly bonus

Education:

  • Bachelor's (preferred)

Language:

  • Hindi (preferred)
  • English (preferred)

Speak with the employer