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Information Technology Support Officer
3 months ago
Experience Range - 3 to 6 years
Location - Hyderabad
Note: Should be flexible working on rotational shifts
Essential Job Elements:
Primary tasks:
- Enhance IT security of the organization
- Handling incidents in Microsoft 365 Defender
- Implement controls to increase organization security posture.
- Device and application management through Microsoft Intune.
- Managing SonicWall NSA 4700 firewall
BAU tasks
- Installing, configuring and maintaining hardware, software and networks.
- Providing IT assistance to staff
- Troubleshoot and resolve hardware, software, printer and connection issues within a timely manner.
- Maintain the IT Asset Management System ensuring that all assets are recorded and updated/removed
- Creating and managing user accounts and roles in Microsoft 365 admin center
Other tasks:
- Maintain and expand IT knowledge
- Attain relevant Microsoft certifications
- VMware administration