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Network Security
3 months ago
Experience:
Minimum 3+ years of experience in TAC Environment like Firewall and SASE domains.
Location
:
Chennai (Ambattur-WFO)
Experience
: 3 to 5 years
Shift Timing
:
Should be flexible with Night Shift
Primary Skills:
Excellent Communication Skills.
Excellent knowledge and prior experience supporting network security technologies such as Proxies, NG Firewalls, SSL/IPSec, VPNs, SSO
Familiarity with DLP and Encryption gateways.
Candidate should have very strong fundamental "core" networking skills, with thorough knowledge of TCP/IP Protocol suite, OSI layered architecture and should be able to relate that knowledge in troubleshooting related issues
Proven knowledge and practical application of Security, Firewalls, access and perimeter control, vulnerability management and intrusion detection.
Ability to understand and troubleshoot various network problems using utilities like lookup, traceroute, ping, net stat and packet sniffers like wire shark, TCP dump and HAR Captures ( Archive) etc
International Support experience preferable.
CCNA certification is preferable
Roles and Responsibility
Ability to work in a highly dynamic TAC (Technical Assistance Center) environment with a High focus on customer satisfaction.
Able to determine problems quickly and deliver a Remarkable Customer Experience.
Check the case queue and clear the cases in it before the end of the shift
Help customers with Netskope products and services.
Update ZD with case updates and set SLA accordingly
Manage caseloads & backlog in a timely manner, drive them for a closure
Take ownership for problem resolution, problem reproduction and escalation.
Escalate cases to the L2 team whenever required with proper documentation.
Education:
Bachelor's degree in Computer Science, Engineering or equivalent or demonstrated skill and/or related industry experience
