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Au - Claims
3 months ago
- Mumbai, IN
KPI Management
- Deliver as per the KPI's defined for the role. To always maintain set SLA Accuracy/quality, TAT standards prescribed by the Business Unit. Manage work load/ volumes and delivery expectations as per business requirement
- Develop a sound understanding of the business process.
- Update work tracker and time tracking tools accurately and on real time basis
- Complete adhoc tasks as directed by Team Leader.
- Ensure adherence to compliance and operate within the guidelines of internal and external regulators. Ensure that all statutory and company procedures are followed while processing work to protect clients, colleagues and the business interests of the company.
Operations Management/Operational Effectiveness
- Participate and contribute in team huddles.
- Proactively support key initiatives that have been delivered to implement change.
- To ensure any feedback (including breach/errors) found in the process is informed to the team Manager instantly.
Relationship management
- Ensure ongoing, effective relationships with stakeholders (Internal/external)
Qualifications:
- Minimum bachelor's degree required. Preferred Commerce or Insurance background
Functional Competencies:
(Skill levels are for managerial reference only)**
Functional Competency
Definitions
Skill Level while Hiring
- Analytical
- Analytical
- I
- Typing
- Typing
- U/O
- Attention to Detail
- Attention to detail is the ability to achieve thoroughness, accuracy and completeness when accomplishing a task.
- I
- MS Office
- Having the requisite knowledge level and understanding of MS Office
- I
- Communications Skills
- Communication skills refer to the ability to comprehend, articulate and respond effectively to information in a logical manner through verbal and written mediums.
- I
- Technical
- Technical
- I
- Fundamentals
- Basic minimum understanding of the Business/Area of alignment
- I
- Time Management
- Time Management
- I
Competency
Behaviour Anchors /Dimensions
Definition
Focusing on Customers
- I
- I
- Developing Relationships
- Develops relationships with individual customers by responding to routine requests satisfactorily.
- Developing Solutions
- Develops straightforward solutions, based on past experience, to address customer needs.
Adjusting to Change
Thinking Positively
- Demonstrates a positive attitude; is cheerful and recovers well from setbacks.
- Embracing Change
- Copes with change and new challenges relating to own work tasks; shows tolerance for uncertainty and escalates to manager when clarity is required.
- I
- Seeks out and responds appropriately to positive and negative feedback.
Processing Details
Meeting Timescales
- Completes work to deadline by staying on schedule.
- Checking Things
- Reviews own work thoroughly, identifying and correcting any errors to produce high quality output.
- Following Procedures
- Complies with rules and professional standards, following set working procedures.
Structuring Tasks
Managing Tasks
- Arranges own work methodically and prioritizes tasks.
- Upholding Standards
- Upholds ethical standards of behaviour and honors commitments.
- Producing Output
- Works quickly on different tasks or assignments.