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Customer Support Executive Amazon Wfh

3 months ago

Bengaluru, Karnataka, India mycommunIT Full time
de l'offre

Responsibilities:

  • Understanding the products and services provided by the company.
Preparing company policies and procedures.
Developing training lessons with service delivery systems.
Managing a team of Customer Support Representatives.
Resolving customer complaints and queries.
Providing detailed information to customers.
Monitoring the performance of individual representatives.
Maintaining records of each phone call for future reference.
Assisting the HR department with hiring new employees.
Providing the new employees with training sessions for enhancing their skills.
Offering exceptional customer service and satisfaction.

  • Following up with customers for any further information.
Taking feedback from the customers.
Negotiating the terms and conditions with the customer.
Contributing the work to the company's knowledge base.
Maintaining a healthy relationship with the clients.

Contact HRManager Only Whatsapp
Profil Recherché

  • Niveau d'étudesMaîtrise, IUP, IEP, BAC+
  • Expérience sur le posteStage


 Evolutivité du poste
  • Compétences obligatoires
  • Analyse financière
  • Compétences facultatives