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Team Lead

3 months ago

Bengaluru, Karnataka, India MarketStar Full time
If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply

Role:
Team Lead

Experience:
5+ Years

Location:
Bangalore

About MarketStar:
In everything we do, we believe in creating growth, for our clients, our employees, and our community.

For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions.

We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation.

Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide.

From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.

We are excited to have you apply to join our MarketStar team and can't wait to discuss how we can help you find growthWhat will you Do?
  • Performance Management:Delivery of service level components, quality, andproductivity targets & indicators for a particular market. Monitoring, coaching, and feedback, responsibility for delivery of the defined customer experience in every call. Being a focal point of dissemination of information for internal and external clients.
  • Operational Management:Managing the floor, and adherence to schedule. Ensure optimal productivity and utilization of resources. Oversee and review escalations and the escalations process. Ownership and problem resolution.
  • Leave Management:Ensuring the team is adequately staffed to handle projected volumes for the daily routine. Reporting timely. Maintain employee performance records; track and report on performance outcomes.
  • Team motivation.
  • Provide team leadership and coaching.
  • Provide recommendations for process development based on customer feedback and analysis of the same.
  • Actively involved in hiring and training of representatives.
  • Ensure strict adherence to policies, processes, and compliance guidelines.
  • Upskill/groom team members.
  • Relationship Management:Build sustaining and productive relationships withcustomers and stakeholders. Build strong relationships with customers.
  • Maintain track of all pending/open items (internal and external) and ensure closure of the same in a timely and appropriate manner.
  • Solid understanding of customer marketing funnel and traditional marketingecosystem.
  • Comfortable with problems of diverse scope where analysis of data requires identifiable factors.
  • Understanding of Digital measurement, tracking fundamentals and mobilemeasurement partners.
What will you need to Succeed?
  • Experience with US-based Ad agencies, Pre-Sales experience, MS Excel, Office, Pivot, Tables, SQL.
  • Proficiency in presentation creation and Excel.
  • High attention to detail.
  • Tenacious and entrepreneurial approach to working through product, process, and client challenges.
  • Demonstrated ability to cultivate strong relationships with external partners.
  • Exceptional communication and interpersonal skills.
  • Ability to work in a fast-paced and unstructured work environment.

Qualifications:

  • 3+ years of experience in managing advertising sales and account management teams.
BA / BS degree or equivalent work experience.
Must Have Skills:

  • Team Management.
  • Digital Marketing.
  • Display Advertising.
  • Advertising Sales.
  • Account Management.
  • Presentation Skills.
Analytical Skills.What's in it for you?We are a rapidly growing organization with opportunities across the globe.


We believe in continuous learning and encourage our teams to do so through training programs that are catered to personal and professional development.


We are a people-first organization with policies and process that help you bring the best version of yourself into work.

If you're up for this job, go on and hit the "Apply Now" button