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Guest Service Associate

3 months ago

Cochin, Kerala, India Novotel Kochi Infopark Full time

Ensure to provide proficient and professional Food & Beverage service to the guests by meeting and also exceeding their expectations.


  • Welcome the guests by greeting them as per the standards.
  • Any matter which may affect the interests of hotel
    should be brought to the attention of the Management
  • Responsible for set up of all operating equipments and ensure to inspect linen, and condiments before the service.
  • Ensure to be familiar with all dishes on the menu.
  • Ensure clearance of all soiled chinaware, glassware, silverware from the guest table and reset the table for the next arrival
  • In the absence of the Food & Beverage
    Team Leader ensure to take guest orders, advice guests on specials menu options.
  • Ensure to be familiar with the property lay out, fire exits and elevator locations.
  • Report any equipment malfunction, emergency situations or suspicious persons to the Food & Beverage
    Team Leader.
  • Ensure that breakage, pilferage and spoilage are kept to a bare minimum.