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Storage Administrator

3 months ago

Mumbai, Maharashtra, India Microland Limited Full time

Skills required:
Storage Admin – Dell & HP Devices

Shift timing: 24 X7

Job location(Full address): R-Tech Park, Nirlon Knowledge Park, Goregaon, Mumbai.
Work from Office, 5 Days a week of working

Years Of Experience- 4 to 7 Years

Job Description:

Storage :

Proactive monitoring and investigation of logs:
Initiate Storage administration, troubleshooting, investigate to identify the possible issues,
locate the device/service causing the issue.
Record the findings and analysis in to the ticket

Restoration and Resolution:
Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue.
Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps.
Implement the resolution steps, execute, validate and update ticket with steps taken and outcome

Triage:
Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue,
escalate the ticket to L3 SME and support the troubleshooting process,
if there is a bridge, continue on the bridge along with the SME.
This support includes coordination with 3rd party vendor technicians.

Process Compliance:

  • Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc.
update the tickets regularly as per the defined process.

  • Prepare a detailed report on the plan of action for the existing tickets for the next shift and nbsp;
engineer (Shift Handover Report), - Follow-through and execute the various Escalation Matrix (Vendor, Internal and Customer defined),

Ensure tickets are closed post user/customer communication, -Maintain inventory of Network equipment's and links, -Constantly track tickets for SLA adherence and escalate on deviations as defined in the process.