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Assistant Manager- OTC Collections

3 months ago

Noida, Uttar Pradesh, India Genpact Full time

We are looking for a seasoned and adept Senior Collections & Dispute Resolution Specialist with experience in Order to Cash processes and proficiency in SAP.

Join our vibrant finance team and play a pivotal role in formulating and implementing impactful collections strategies, overseeing the dispute resolution process, ensuring efficient cash application support, and contributing to the Order to Cash lifecycle.

If you possess a demonstrated history of successfully navigating intricate collections and dispute scenarios, coupled with hands-on experience in SAP ERP, we invite you to apply for this critical position.

Responsibilities

  • Develop and assess collection strategies to optimize the recovery of outstanding balances.
  • Generate and analyze AR aging reports, prioritizing customer accounts based on collections strategies.
  • Prepare and dispatch statements of accounts, collections notices, and dunning letters to customers via email.
  • Contact customers for payment through phone and email, adhering to collections strategy.
  • Escalate accounts within the customer's organization and internally as per collection strategy.
  • Take necessary actions, including legal steps, to expedite resolution.
  • Gather necessary information and prepare documents for settlement cases.
  • Approve installment and settlement plans within the scope of authority.
  • Track and follow up on customer payment promises related to settlements.
  • Escalate accounts and take necessary actions for resolution, including legal steps.
  • Prepare documentation/reports for governance meetings with Key Accounts Managers.
  • Manage bad debt writeoffs, including forecasting, approval, and reconciliation.
  • Initiate refund requests for credit balances upon customer request.
  • Create refund reports, reconciling requests with payments received.
  • Review daily unidentified remittances report and assist with payment clearing.
  • Perform customer accounts reconciliation.
  • Respond to inquiries from customers or internal stakeholders regarding account reconciliations.
  • Engage resolution owners for timely dispute resolution.
  • Research and resolve disputes, including collaboration with internal and external stakeholders.
  • Provide support for escalated dispute cases and inform customers of resolution outcomes.
  • Manage customer deductions by obtaining backup documentation, reviewing documents, and assessing eligibility/validity.
Qualifications we seek in you

Minimum qualifications

  • Bachelor's degree in finance, Accounting, or related field
  • Rich experience in collections, dispute resolution, and cash application.
  • Strong analytical and problemsolving skills.
  • Excellent communication and negotiation abilities.
  • Previous experience in governance meetings and managing relationships with Key Accounts Managers
Preferred qualifications

  • Detailoriented with a focus on accuracy and continuous improvement.
  • Familiarity with industry regulations related to collections and dispute resolution.
  • Indepth knowledge of collections strategies, best practices, and their integration within SAP systems.
  • Handson experience in navigating complex collections and dispute scenarios.