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Quality Analyst

3 months ago

Mohali, Punjab, India Bout Technologies Pvt. Ltd. Full time
1. Audit Voice Calls to ensure adherence to set Transaction Handling Guidelines

  • Audit Customer responses received through surveys to identify improvement areas
  • Conduct daily briefings, refresher sessions on regular basis
  • Make recommendations to help reduce errors, and improve revenue generations
  • Escalate unresolved issues to relevant teams, and work with them to resolve the identified issues
  • Assist in implementing changes or modifications to the Quality Assurance department's evaluation process
  • Analyze the root causes for the defects identified through the audits using basic quality tools
  • Report, accurately & promptly, the root causes of the defects to the business units
  • Analyze trends and submit recommendations to Management for the top identified defects
  • Train new hires on all Quality metrics and guidelines