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Business Analyst- Edison HealthLink Installation Engineer

3 months ago

Gurgaon, Haryana, India Genpact Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of a Business Analyst - Edison HealthLink Installation Engineer.

The ideal candidate will have an excellent balance of people, organizational, and technical skills, The role requires understanding the network of physical objects— "things"—that are embedded with sensors, software, and other technologies for the purpose of connecting and exchanging data with other devices and systems over the internet

Responsibilities

·Networking Experience (Routing/VPN connectivity/Tunneling/Firewall).

·Experience in SAAS (to setup virtual machines/applications/software).

·Checking the Pre-requests for site Readiness before FSE reaching site.

·Guiding FSE on pre-installation, EHL Hardware installation procedure.

·Remote support for installing & configuring server

·Remote support for installing & configuring the 2P/3P applications based on the subscription package of the customer.

·Ensuring server is connected to back office via Insite-RSVP or on open internet and provide connectivity troubleshooting remote support if required.

·Actively support technical escalations across all regions for EHL server, diagnosing hardware/software issues, network issues, Kubernetes pod level issues, etc. and escalating to next level of support post preliminary assessment

·Updating & maintaining the day-to-day installation activities & development in installation tracker.

·Intermediates excel level expertise.

·Hardware registrations and support transfer to end user location (installed location of EHL server) to ensure seamless hardware support by HPE.

·Monitoring Planned Maintenance schedules and EHL certificate expiration.

Qualifications we seek in you

Minimum qualifications

·B.Tech/B. E in Computer Science/Information Technology/Electronics and Telecommunication or Mechanical.

·BCA/MCA, B. IT (Information Technology)

·Linux Basics (Users, file navigation, vi editor, mounting iso, etc.)

·Kubernetes knowledge

·Excellent communicate in English , in both written and oral forms

·Experience working with diverse stakeholders in a multi-vendor environment (Beneficial).

·Basic knowledge of excel and word (Preferred intermediate).

·Good understanding of networks and generic terminologies.

Key competencies

·experience in a Technical Support process (Enterprise or consumer)

·Experience with troubleshooting and diagnosing problems in a remote infrastructure support environment

·Knowledge on Networking concepts

·Excellent communications skills in English and ability to work with calmness under stress

·Ability to coordinate with different stakeholders efficiently

Preferred qualifications

·Extensive knowledge of Networking Solutions – Datacenter and Edge.

·Ability to effectively communicate technical issues, prioritize them and enjoy working with customers.

·Strong customer orientation, excellent phone etiquette and work ethics.