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Scrum Master, Salesforce Delivery

3 months ago

Bengaluru, Karnataka, India Grab Full time

Job Description:

Life at Grab


At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility.

These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.


Get to know the Team:


Grabber Technology Solutions (GTS) aims to be a technology leader that provides predictive and seamless experiences to all Grab employees (Grabbers).

We are a diverse team of technology practitioners looking to outserve Grabbers with positive, personalized enterprise technology experiences. We are looking for individuals with similar customer-centric and innovative values to join our growing team.

Get to know the Role

  • Strong leadership qualities and organizational skills as well as the ability to adapt quickly to changing priorities, assignments, and roles.
  • Guides team through sprint planning and execution, Facilitates scrum ceremonies (Sprint Planning, Daily Scrum Calls, Retrospective, Demo, Preplanning, Roadmap Planning, Timelines sizing etc.) across multiple projects in parallel.
  • Supports Product Managers, Architects, BAs in creation, refinement, prioritization of the backlog elements and release planning to ensure backlog is healthy, groomed and purged.
  • Recognizes, raises, and removes impediments proactively that prevent team from achieving sprint goals

The Day-to-Day Activities:

  • Must have at least 6 years of experience as Scrum Master and strong knowledge of Program Management, Scrum, SDLC principles, agile practice and frameworks.
  • Helps prepare the team for and facilitates squad level Quarterly/Program Increment (PI) planning activities
  • Establishes, tracks and communicates agile metrics (such as team velocity and sprint progress/burn down chart), and prepares project metrics.
  • Good Experience in managing Releases, Change Management and communicating effectively over the upcoming releases and managing the completed releases
  • Manage capacity of the team, proactively manages the project timeline and backlog on an ongoing basis and influences resource allocation for all stages of execution.
  • In addition to traditional activities, the Scrum Master will also maintain and manage project metrics, capacity planning, and generate reports to share with the leadership on a regular frequency.
  • Drives continuous improvement of the team to ensure that teams are always exploring on how to deliver value earlier and more often with higher quality.
  • Analyze risks in advance and ensure easy and transparent communication regarding issues and decisions.

The Must-Haves:

  • Demonstrated success in a scrum master role for 3+ years for a software development team.
  • Agile Certification ( CSM/PSM/SAFE Agilist) will be given a strong preference.
  • Proven skill in facilitation, continuous improvement, empowerment, transparency and servant leadership.
  • Has relevant Salesforce knowledge and Salesforce related projects.
  • Strong working Experience with various Agile approaches
  • Kanban, Scrum, XP, etc.
  • Strong working Experience in tools like JIRA, Wiki-Confluence, Microsoft Excel, G-Suite.
  • Effective communication skills to handle communication to management, cross functional teams, and a proven track record of getting things done/shipping project
  • Experience working in a dynamic fast moving environment and also able to juggle between different Projects/tasks.

The Nice-to-Haves

  • Salesforce Certified Admin.
  • Relevant Agile Certifications and PMP will be a plus

Our Commitment


We are committed to building diverse teams and creating an inclusive workplace that enables all Grabbers to perform at their best, regardless of nationality, ethnicity, religion, age, gender identity or sexual orientation and other attributes that make each Grabber unique.