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Customer Delight Associate

3 months ago

Bengaluru, Karnataka, India Binks Full time

Job description:

  • Respond promptly and professionally to incoming customer queries via phone or chat
  • Maintain an updated knowledge of the organization's products, services, and customer service policies
  • Ability to handle escalations seamlessly
  • Document customer interactions when necessary, compiling documents and forwarding information to interested parties
  • Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
  • Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits, upsell and cross sell.
  • Participate in training opportunities or additional tasks provided by the organization.
  • Establish and maintain good rapport with customers by using fluent language and anticipating their needs.

Requirements:

  • 1 year of previous customer service experience would be a plus preferably in fashion and apparel industry
  • Friendly and welcoming approach with clients and other members of the customer service team.
  • Familiarity with customerrelationship management (CRM) software programs
  • Customer obsession attitude
  • Ability to explain complex concepts in a clear, simple manner to customers
  • Strong command of written and verbal English
  • Excellent organizational and multitasking skills
  • Ability to maintain a calm and polite manner in stressful situations
  • Willingness to cooperate with customers and management to resolve any issues that may arise
  • Open to working in rotational shifts with rotational off.

Compensation:
Up to 5 LPA (CTC) based on experience and the interview.